大叻3坊5星級酒店

The grand lobby entrance matches the imposing structure from the 1930’s. The staff were very attentive when we checked in yesterday. Our room on the first floor was terrible! Small and poky and awful bathroom. No good! I went to the reception and voiced my complaint to the front of house manager, a lovely, accommodating young lady. She was very apologetic and asked us to have a look at another room on the same floor. AMAZING! Probably 4 times the size of our first room. Really grand and a lovely, large bathroom. Thank you! We’ve read plenty of bad reviews of this Hotel and judging by our first room I can understand those reviews. The management, however, turned things around right away and made our stay memorable. If your not happy, just talk to them!

對於想要捕捉大叻城市風采的旅客來説，圖塔之家酒店是一個理想的選擇。旅客們會發現Dalat Backpacker Easyrider、保大避暑行宮和瘋屋子距離酒店都不遠。酒店佔盡地理之宜，Cam Ly Waterfall、大叻瑪麗修道院和靈山寺離此都很近。客房內的所有設施都是經過精心的考慮和安排，衣櫃/衣櫥在滿足您入住需求的同時又能增添家的温馨感。倘若您在忙碌的一天後想在自己的客房內放鬆，提供拖鞋和吹風機的客房浴室是不錯的選擇。優美的環境，再搭配上細緻周到的服務，酒店的休閑區定能滿足您的品質需求。

與家人一起在 Villa Tea Resort Prenn 酒店進行 2 天 1 夜的旅行。接待員非常友好，辦理入住的速度很快。電動車非常舒適、方便地運送客人。餐廳寬敞，提供許多美味且適合家庭的菜餚。每年都會回來！

房間寬敞舒適，地理位置非常便利，工作人員也非常親切，服務非常好，會主動詢問顧客的需求，很細心，早餐豐富，有機會還會再預定。

和我的家人在最後一分鐘預訂了4晚。酒店入口和門廳很漂亮,讓我感到驚訝。我們的套房很大,乾淨舒適。牀很棒,酒店的位置很棒。自助早餐很美味,爲每個人提供各種各樣的食物。貝爾曼和所有工作人員都很有禮貌,非常樂於助人。有一個很棒的住宿,感謝marigold Dalat

酒店看起來是舊殖民風格,有很多古董文物。大部分地區都很髒,沒有人照顧。老闆應該僱一個人照顧美麗的文物,汽車等,非常罕見的碎片。我們住了2晚,但我們的房間沒有人打掃,甚至我們從13.00pm出去差不多半天,在21.00pm回來我們的房間,我們的房間外面掛了標誌。當我們提到時,工作人員確實道歉。看到的員工很多,但沒有人可能在房間巡邏,大多我看到放鬆。早餐兩天只有麪湯和相同的水果。我相信大供應水果到越南大部分地區,但這裏只供應腐爛的香蕉和越南蘋果。似乎沒有人監督工作人員工作時。我外出買水果很便宜。您的酒店是如此的好,但沒有食物和飲料的質量以及服務PS:我喜歡您的古董收藏

The worst service experience we ever had from a four star resort when we stayed at the Terracotta Hotel & Resort Dalat. The staff were incredibly unhelpful and unprofessional They seemed to be more interested in chatting with each other than helping guests. On top of that, no emergency procedures to assist guest in case of emergency. Staff and hotel management is pathetic , unprofessional services . To make matters worse, they put guest a risk when come to health and safety. We had an incident while staying Terracotta Hotel & Resort Dalat. During Feb/2023. Below is my cousin’s incident report of the horrible event. Mao Tri Hoa We included 9 seniors who were invited to attend a wedding party held at the 4 star Hotel&Resort 17 hectares foreign name TERRACOTTA DALAT. On 19-2-2023 we checkin 4 rooms. I'm in room 8711- my friend is in room 8721 and 2 other rooms same block. In the morning of 20-2-2023 at 7am we were preparing to have breakfast-My friend's name is Huynh Thi Bach born in 1942 (81 years old) in room 8721 going from the 1st floor to the ground floor had fallen 9 steps to the ground-because of the error in the design of the beautiful stairs which is not safe, especially for the elderly. Sister has a nose injury-face swollen-head bleeding. My friends heard a noise running out and found that the sister was lying motionless so they ran to help immediately, and I immediately called the reception - the script is as follows: -Miss-please send the medical staff to the emergency room because someone fell down the stairs- very serious injury. - The receptionist replied: There are no medical staff here - I said: So does the resort have emergency support staff? -Answer: There are no emergency support staff here either! - I said: So will I call the car to take the patient to the hospital? -L - Tan replied: No - the uncle called the car outside to take the patient to the hospital. 15-20 minutes later the receptionist called me back on the room phone: do I need to call the bus to take the patient to the hospital again? -I said:no need-(because I already called the car outside! ) And then she hung up and was safe with no extra support after that. Me and everyone in the group took Ms. Bach 81 years old to Lam Dong Provincial Hospital by self-sufficient car! None of the resort staff went in support of neglecting our elderly to self-deal . We-the people in the black area are grateful to Lam Dong Hospital for their dedication to heal-taking pictures and sewing the wounds on the head of the patient, for almost 3 hours-And we-the elderly are lucky because my friend is still alive and coming back to his family Saigon. We-extremely GRATEFUL 4-star Hotel&Resort 17 hectare Terracotta taught us a valuable lesson for seniors:When you want to learn to make it in a 4-star Resort, you must bring first aid-otherwise please at a simple motel-because if there is a stomachache, the host will also give a pill. Thinking that: The Vietnamese Hotel and Tourism Association as

DO NOT RECOMMEND THIS RESORT FOR THEIR EXTREMELY POOR SERVICE AND BAD ATTITUDE OF TEAM MEMBERS!!! Our family arrived on Feb 2, 2023 at 14h35 for check in and no room available!!! They asked us to WAIT (for 2 more hours) !!! And the worse thing is the attitude of the receptionists. We made 2 bookings for our family: • 1 booking they made wrong assigment: twin beds instead of double bed. Firstly they said it's our mistake and didnot listen to us at all. Only when we raised our voice and showed them our confirmation that they told us to WAIT 2 MORE HOURS FOR ROOM SET UP (It means we needed to wait until 4PM meanwhile the standard check in time is 2pm and its their mistake and even after we told that we're so tired after 7 hours driving here). • The another room we had requested the villa number when booking, and ordered joining twin beds. No room's ready at 2:40. No sorry but ”Wait”! We show our disappoinment of course. Then around 3.30PM they had room for us BUT IT'S WRONG ASSIGNMENT AGAIN! (We booked joining twin beds and they gave us only one 1.6m double bed! How can our Family of 4 sleep on that bed??) I said I want to talk with Manager( FOM or GM) as the Guest service Sup couldn't handle our case properly. We gave him our my phone numbers and he promised that his higher manager will be reported and talk with us. And up to now when i write this review (22:30), no one even care to keep their promise!! In the afternoon, they sent 1 plate of fruits to our room without saying any words or leaving any note (?). I did ask the receptionist, Mr Vinh said (with bad attitude): the hotel would like to offer us. I said ”I dont need it”. And he responded to me : ”if you dont want it, you just put it out of your room”. What kind of hospitality it is? THERE IS NO TRUE APOLOGY FROM THE HOTEL MANAGEMENT, Or it made me even feel THERE IS NO MANAGEMENT in this resort. No guest service attitude at all !!! In addition, the room got a lot of troubles : bathroom door cannot be closed properly (villa L3...), bathroom water is very weak and hot water comes suddenly; staff promised to order tuk tuk for her but it took more than 20 minues for that until I called again for that... Overall, we would NEVER COME BACK and highly recommend anyone who wants to come to re-consider!!! They totally dont have DO NOT RECOMMEND THIS RESORT FOR THEIR EXTREMELY POOR SERVICE AND BAD ATTITUDE OF TEAM MEMBERS!!! Our family arrived on Feb 2, 2023 at 14h35 for check in and no room available!!! They asked us to WAIT (for 2 more hours) !!! And the worse thing is the attitude of the receptionists. We made 2 bookings for our family: • 1 booking they made wrong assigment: twin beds instead of double bed. Firstly they said it's our mistake and didnot listen to us at all. Only when we raised our voice and showed them our confirmation that they told us to WAIT 2 MORE HOURS FOR ROOM SET UP (It means we needed to wait until 4PM meanwhile the standard check in time is 2pm and its their mista

酒店位於一個很好的位置,距離主廣場步行約10分鐘。 酒店比較老,但最近裝修,我有一個大房間,陽台面向馬路,早上大車輛的喇叭聲很多,我的其他朋友的房間面向對面。他們整夜聽到狗不停地叫。 早餐供應得體。 酒店內設有高地咖啡館。

总的来说，我对我的旅行很满意，尤其是我的观景房（湖）和酒店的工作人员。但是，我找不到它们所在的酒店浴袍。床的长度适合我，但我哥哥的床很小。我包含早餐但没有使用，所以我对他们的口味没有任何评论。 我认为 4 星级酒店不值得（可能是 3.5/5），但仍然向大家推荐这家酒店。我仍然将酒店记在我的名单上，并在需要时返回。毕竟，已经足够好了。