商務酒店

El apartamento es cómodo, moderno y agradable para una estancia larga y en familia. Cuenta con lavadora, secadora, wifi gratuito, una cocina equipada, con refrigerador y servicio de café. Está muy bien ubicado y céntrico, especialmente muy cerca del AT&T Discovery District y de muchos restaurantes, tiendas de conveniencia y cafés. Excelente relación precio, calidad y comodidad. Insuperable!

On a adoré l'appartement qui est spacieux, avec une belle vue et surtout très bien équipé. Le personnel aussi est très serviable et à l'écoute. L'emplacement aussi est excellent. Merci pour ce sejour agréable.

Stayed at this Sonder for four months. The Statler is a super cool building and a great downtown location. I was "upgraded" from a studio to an accessible one-bedroom which was nice at first... while it was overall comfortable it was not well maintained. Check-in was easy and finding my way around wasn't nearly as hard for me as others have complained. Navigating through the garage wasn't labyrinthine for me at all. Their on-prem staff was always very nice and very helpful. The bathroom faucet handles were loose and I had to make umpteen requests to eventually get them replaced. The bedroom lacked a curtain and the ceiling fan never worked. The electrical outlets in the kitchen had a short in them which constantly caused the circuit breaker to trip; eventually, most of them wouldn't work at all. All of these problems were reported to Sonder and were never fixed, even after multiple reports and endless follow-up which I almost always had to initiate. Sonder's support team often had a hard time keeping track of the myriad of maintenance issues I had and often thought issues were resolved when they were anything but. Also the elevator to the main lobby was broken more than it worked; this made it very inconvenient to get deliveries. This is really more the fault of the Statler than Sonder, which of course Sonder was quick to point out. (It's not much of a surprise that Sonder is pulling out of the Statler in September 2024.) In fact, several Statler problems weren't very well handled by Sonder, like the occasional day-long AC outage or even one night when the entire building was without power. Sonder seemed to not have very good relations with the Statler building people as notifications to Sonder guests were almost always at the last minute or after the fact. Although Sonder was very up front about this, I still don't understand why I couldn't get packages delivered to the building. The Statler staff was adamant that we couldn't get packages delivered because this was what Sonder demanded. Finally, their billing system had a major issue when they decided to pull out of the Statler building which required hours of my time to resolve--I eventually had to speak to a manager as their offshore live support team was clueless as to how to resolve and kept (incorrectly) blaming my bank. In the end I opted to cut my eight-month stay short as I had grown exhausted by the growing number of issues.

By far one of my absolute favorite Air Bnb’s I have ever stayed at and I stay at a lot. Every thing was super clean, comfortable and enjoyable, luxury shower and a nice firm bed that’s still kind of soft at the same time. (Which was absolutely perfect because we love our firm beds) The host was super responsive and communicative when it came to me checking in and anytime I reached out for anything else. We are absolutely obsessed with the building and the staff, there’s tons of entertainment in walking distance. This was definitely the best weekend we’ve had in while. Thank you so much for a wonderful stay we will definitely be back, we give this place a 10 out of 10.

Besides the non-working WiFi as in many other reviews, the super bright blinking light from the smoke detectors right above the bed, and few things broken in the apartment, including the shower head holder, which were all reported on day 1 and promised to be fixed and never did (today is day 11 of the stay), the final stroke came today. I left the apartment a few days ago, but my wife is staying for a few more days. She just got back to her room and the access code didn't work. It's almost midnight and she's been on the phone with customer service for over an hour. Meaning, several calls since some CS reps actually hung up on her. They can't find a person to come up and unlock the room door, because Sonder doesn't keep any team members on site 24/7. She's been down to the Statler's front desk (since Sonder doesn't keep a person onsite), the security team, the residence side security team and nobody can help her. Best they can offer is access to a different room for the night, but nobody can unlock a room door. Customer service on the phone and chat hung up on her a couple of times with no solution whatsoever. She's got time-sensitive medicine in the apartment, along with all her belongings, and seems like she'll be stranded for the night. We travel half of the year, every year, since forever. We've been all over the world and have never in our lives encountered a situation like this. How is it possible that nobody in the building can unlock a door???? This is our second time at a Sonder (the other was Philly) and suffice to say we'll never be coming back.

Great place to stay! Check in took a while but overall great experience. Will be staying again. Booked last min due to another host canceling a week before my vacation. Sonder Dallas was a lifesaver. Pleased