Let's say that the staff needs training! I stayed here for three nights. First of all, every time you call, you're greeted with "Please hold.". It's best to walk downstairs, which isn't always convenient. Additionally, the lock on my room door was broken, and maintenance took forever to inform me of the situation or to update the front desk staff. It was necessary for me to propose to them that I get a new room, which they agreed to do. Packing and moving to another floor wasn't ideal since I'm pregnant. After that, I requested a late check-out. As my request could be bumped, I was told to request later. Let's fast forward to the day of my check out. There is no water in the shower when I go to take a shower. There is no running water! After reporting it to Constance, she was unconcerned. After explaining that this has been my worst stay: the ringing phones and hold times, moving rooms, and no water, I was irritated. Then I bring up the late accommodation. She harshly told me she couldn't help me since I didn't book through Marriott. Accusing me of passive aggression! Yes, she spoke to me that way. After I asked the GM and Marriott about this incident, I was told they could only give me until 12/12:30pm, not 1pm, due to bookings. Nearly two hours have passed. There is still no water to shower with. Don't stay here, it is expensive and you won't be satisfied with the service.
翻譯