Homewood Suites by Hilton Dallas Downtown

Will not return. Room desperately needed a deep clean, repairs, and replacements of damaged items/materials. Check in staff were slow, discourteous, made significant errors, and then blamed and inconvenienced us for the consequences of their mistakes. Very unpleasant and unprofessional. Road noise was quite loud (even in a 9th floor room) during the day but not too bad at night.

人很好，但早餐不好吃。位置不錯

The staff was excellent!!! Night security lady, she's the best! Parking onsite and valet was excellent, and in my opinion totally worth the cost! The area has a lot of homeless, but felt safe my entire stay. Hotel was clean, lots of extras, breakfast was great! Lots of attractions within walking distance. Would stay again.

Check-in was the worst. Room not ready 1:15 past check-in time. Ok. When we expressed our unhappiness the desk clerk/manager said she could cancel our reservation for is. Really! Customer service = insulting the guests' intelligence? She could have said "let me comp you a drink or snack while you wait". But no. The worst part was not the inconvenience. It was management's attitude. When I attempted to use Hilton's online customer service, it was a nightmare and waste of time. So I telephoned. After giving gentleman our data he put me on hold 2 minutes then disconnected. Infuriating! Of course, no one called back; or emailed.ur unhapp

I cannot speak highly enough about the hotel and its staff. Every single employee I interacted with from the valet to the front desk to the security staff to the kitchen staff and to the sales manager was absolutely phenomenal. They made our stay very enjoyable. The room itself was a nice cozy suite with a great view of the half pyramid next door. It was perfectly size and the kitchen was exactly what I wanted. It was also very clean. It had wonderful amenities like the pool, gym, pool table and more. It is a great location and was close to everything my Fiance and I wanted to do in Dallas. And, again, the staff go above and beyond. By the second day they recognized me which made it feel very personal. Not something you’d expect from such a big and busy hotel. I proposed to my fiancé this weekend and the team ensured it was special. Highly recommend.

room was nice ,but beware of the pet policy ripoff 75 DOLLARS ,wow,did not see this on the website,but when I questioned that some other girl stepped in and confirmed that with a loud,yes it is on there and turned and walked away ,very rude and than they all started talking a different language,very rude again,very dirty all around the area,lot of drinking bums hanging out every where,will not stay again.....

The room was spacious. You have to pay 30 dollars for valet parking that moves very slow even if you call down. You won’t get to use much of the amenities if you happen to be there while someone is having a kids party, they take over everything. As I was leaving everything was fine and I was then charged for a carpet burn that was already there. I seen the charge and called and they explained they have already refunded my card for the incidental. This should have been previously documented and no way I should have been charged. They didn’t even try to investigate, charged my card first then looked at it later. Now I have to wait up to 7 days to get my money back. Highly pissed off. Although they do not call about incidentals but if you make a mistake, good customer service would have been to call and inform me.

Kind people at front desk. Incredible value fir the dollar so we can’t complain about the services as everything was okay. We made a complaint about the pool being shut snd we got kind east compensation. Breakfast was adequate each day. Great basketball for the kids . Happy wirh our stay .