Element Dallas Downtown East

Great customer service! Great facilities! Great location!

The customer service at the front desk was amazing .They greeted me every time I passed through the lobby.That was from morning shift to night shift..Job well done !

I enjoyed the ambience of the hotel..the staff is friendly… The food was delicious and it was a peaceful place close to everything

I did not arrive until 1am. The attendant was welcoming and gave me friendly attention. EVerything needed was in the hotel, including an amazing breakfast, gym and indoor pool. The hotel should heat the pool in the winter. I bought my swim suit, but too cold to enjoy. Very walkable neighborhood, free parking. microwave and frig in the room, comfy bed, cozy room. ALL of the staff were friendly and represented the brand well.

I’ve never felt more uneasy about a hotel stay. On arrival. Guests are given a note and verbal instructions about removing all valuables from your vehicle. Got to my room and the deadbolt lock was broken. After some reluctance on the part of management, I was moved to another room. The room was sp****ly furnished and decorated. Felt like a dorm room with dorm furniture. Platform bed (on which mattresses sit) was dirty with dust, crumbs, and hair. Eww. The shower was dirty. There was hair on the shower floor as well as a dirty footprint of a shoe. Can not recommend this hotel based on safety issues and lack of cleanliness. Would not stay here again.

The property was well kept. Staff were friendly and helpful. We arrived late on the first night and were given the wrong room which was not in the best condition but the following day that issue was resolved and the new correct room was in good condition and clean. Gym facility was well kept and had all the necessary equipment. Pool area was clean and well kept. 2nd floor patio was decently kept and a nice spot to relax outdoors. Breakfast was ok.