達拉斯維克特利W酒店(W Dallas - Victory)

Great location! Quick and easy access to American Airlines Center. Nice room, but I guess we expected a little more for the price. The showers only have a half door, so water sprays on the floor. The bathroom is also only closed off from the room with a curtain rather than a door.

A lot not great. Value for money is crazy. Super expensive and not a super expensive experience. Bed was a little hard. AC in room would not go below 75 degrees at night. Phone by the bed would not work. No clear instructions on ordering room service. Ordered breakfast room service and delivered it 45 minutes early and it was cold. 18% service carge on everything and no choice to be less if service stinks. Now the positives. Restuarant while very expensive was fantastic as too the food. Service was good as well but we were about the only people in there. The pool was very nice and had fun. The staff were awesome.

This hotel is advertised and priced as an upscale hotel which it is definitely not. Old, outdated and beat up rooms from it being a party hotel. The pool is exceptionally nice and it is very close to the stadium. As long as you are not expecting a 4 star hotel with great service, you will not be let down.

Beautiful hotel, perfect location for an event at America Airlines Arena. Food options and movie theater walkable. Checkin at 4pm is on the later side of most hotels. Valet helpful.

Parking situation was terrible and not communicated by anybody. Elevator buttons all broken. Very loud. Just did not get moneys worth for the price. Have had nicer experiences at a holiday inn. Guy at the front desk was awesome, only positive.

This property has the worst management. I booked a few rooms. I booked one room which I paid for through ******* and then I booked three other rooms which I picked the option to pay when I arrived. When I arrived I gave them a company card to pay for the rooms and put the deposit on. The next day I received a charge on my personal American Express for $1400 for a deposit. I went that evening to the front desk and asked the manager about the charge. He said oh it looks like ******* charged the deposit. I said well if ******* charged me it would say ******* but it says the W dallas charges me. He looked into it and said the charge will be refunded since that card wasn’t suppose to be charged. Now mind you I never have them my Amex at all. So how they charged it is beyond me. Anyways fast forward I still from January haven’t gotten my refund back. Now I am fighting with American Express To get my money back I have emails from their staff stating that they owe me a refund etc still haven’t received it fought with the staff nothing. The worst staff I’ve ever dealt with.

Hotel was nice and convenient for the concert location. The bed was really hard. It wasn’t as comfy as I was expecting from a Marriott location