達拉斯薩扎酒店(Hotel ZaZa Dallas)

飯店的工作人員，主要是酒吧和代客泊車的工作人員，非常友善、熱情和熱情。他們總是樂於助人且細心。辦理入住時我的房間不是很乾淨：浴室牆壁有污漬，電視遙控器很髒。第二天，即使我下午 430 點回來，我的房間也沒有打掃乾淨，​​所以我只是要求提供夜床服務。當我登記入住時，我的房間裡也沒有請勿打擾的標誌。我打電話索取一份，並立即收到了一份。然後我收到了一份全新的客房服務菜單，然後一位管家來打掃，但我拒絕了，並要求稍後再次拒絕。夜床很棒，我收到了月餅和水。第二天，出去一整天后，我回來了，房間已經打掃乾淨了。然而，我未開封的月餅被拿走了，我的電視遙控器也不見了。我的梳妝台沒有清理，浴室的牆壁仍然有污漬（是的，是可拆卸的）。終於在被子下面找到遙控器了！而且，仍然又髒又硬。看起來房間剛剛打掃過一次。飯店整體需要更新。我真的以為我要來一家較新的酒店。

抵達後，代客泊車非常好，但前台非常粗魯，我猜是因為我穿著汗衫，沒有像其他人那樣打扮得像我負擔不起那樣。我是護士，覺得他們可以做得更好。除此之外，從客房服務到代客泊車，每個人都很棒。但前台工作人員非常粗魯。

This was our first time staying here and my husband and I absolutely loved it!! The hospitality/customer service was above and beyond. All of the staff were extremely nice and helpful. The room was exceptionally clean and our mini bar was fully stocked. The room service was quick and and easy. Hotel ZaZa definitely is our new favorite place to stay!!!

房間的清潔很糟糕，他們從不打掃家具或浴室，也沒有更換空紙巾盒或衛生紙，只有一天晚上留下水，下午 6:00 後才打掃房間。

很喜歡這家特別的飯店。服務很棒。房間很完美。早餐很美味。觸感很好。餅乾、咖啡、茶、酒、足球比賽食物均免費。

This place is magnificent!!! Amazing people! Beautiful property! Newly remodeled everything! And the robes were even fluffy! I loved it!

The maids start knocking on the door at 7:30am and continues to try and open door atleast 6 times before check out. I stayed for 3 nights spending 1500-2k and I asked for late check out which was 12:45. I told maid and front desk. After 12:45 I was running 10 mins late. I had 2 more knocks in my door and 2 phone calls telling me to basically get out. I was packing. My good friend in a regular here and always gets the top suites and asked y’all to take care of me and y’all definitely failed. I will be letting him know about my bad experience and he won’t be happy.

This is our FAVORITE hotel!!! Best customer service from the valet to the restaurant …, it just feels like home …

I was so unhappy with our stay. We travel often for business and pleasure and I have to say this was the most disappointing hotel experience. It was decently clean although our bedding was ripped and shower was gross. The hospitality aspect was absolutely missing. We were never greeted walking in or out. The front desk agents were on their phones and hardly looked up to attend to guests. When we asked for simple things like extra towels or where we could locate some water// coffee, it was met with attitude. We do business in Dallas often and would never stay or recommend. Tons of other better properties that make your stay nice. One positive was the valet attendants were always very kind. But Nothing about this hotel we enjoyed.