金普頓皮特曼酒店

Comfortable hotel, great location, friendly staff

The first day they didn’t come to clean my room until 430pm and I was getting ready so I couldn’t get it cleaned. The next day I came back at 2 and it wasn’t cleaned yet so I asked cleaning staff to clean my room. They didn’t come. I went to the front desk and asked to have them clean my room asap. They didn’t come an hour later. I then chased down a staff member at 5pm and got them to clean my room. Wasn’t offered any water bottles at check in when others were. Generally unresponsive front desk staff. Could hear the train going by from my room

Nice rooms, staff needs training Hotel and room were very nice and clean. 5 stars for the room, location and cleanliness. Where the hotel falls short is the training of the staff. They were very nice but portly trained. Check in resulted in a duplicate rewards account being created and no drink coupons that were supposed to be included. Not sure where the disconnect was but the staff were not interested in trying to resolve the discrepancy. Next interaction was breakfast. Cold coffee, no refills, had to ask for more cream, on and on. Staff very nice when we asked, but had no idea how service should work. 2 stars since they were nice when asked, but I would expect better service at a Kimpton. Checkout was another disappointment. Desk person took keys and dismissed us. I had to ask for a folio and clear up a charge—breakfast was not included as it was supposed to be. We pre purchased that as an add on. I had to correct that. I feel certain if I had not asked, there would have been a charge I would have had to deal with later. Overall, nice facility, staff just needs training.