I would like to preface this review by saying that I was told "if you leave a bad review we will sue you for libel". I really wanted this to be a positive stay as I was already under so much stress. I booked this hotel for convenience for my spouse to go to the hospital where I was located. Everything seemed great until I started getting fraud notices on my Credit Cards and realized that my wedding ring was missing out of a small bag left in the console of my vehicle. It wasn't left intentionally but the stress of the day was a factor. The only parking is valet and it is 3rd party. They said they looked at their video footage and didn't find anything. However they seemed to know the ins and outs of the police report filing process. You get charged a great deal of money for parking, you're told it is a secure location and then you get 4 fraud charges on your credit card and lose something precious to you. Only to be told..."not our fault, denying your claim, no proof, yadda, yadda, yadda. Do not stay here if you are valeting. They don't care and from all the other bad reviews it's common practice. No one should have to be put through something like this and treated like garbage. I was told I would just be a "disgruntled" guest. Yes I'm disgruntled...I lost my wedding ring and had to cancel all my cards 3 days before Christmas. Sad.
翻譯