達拉斯市場中心愛田智選假日套房酒店(Holiday Inn Express & Suites Dallas Market Ctr - Love Field)

Pool was nice room was really nice & the trip overall is perfect I would come again

Experience was not a great one. We will definitely not be back. Lots of issues with rooms, people kept coming back to the front with problems. Our room didn’t look vacuumed and the bathroom floor was dirty and not been mopped. Lady at front was loud and unprofessional.

We arrived to the property well past 3pm, rooms weren’t ready had to wait over 30 min to talk to staff and then when I was able to speak to her (Ashley) she couldn’t stop complaining about how things and rooms weren’t ready, she said she had to go check on rooms and when she came back she switched our room saying that the room that was designated to us smelled like sewer. We were able to get a room more than an hour later. Checked the bed hair in the bed, we at some point placed something on the floor and there was a lot of hair on it, we asked for towels because they only had 2 towels for a 4 person reservation and she said we would have to come down. Our conclusion is our room was not cleaned. We had family also staying there and it’s a non smoking facility they had a room that stinker of cigarettes and had burn marks on the couch, they asked to be moved and Ashley refused saying the rooms where designated. Keep in mind the day before she switched us because she said it smelt like sewer in the room we were going to be designated. Don’t recommend this place

優秀的酒店和設施，但是廣告上的免費機場班車是不可接受的。班車的運營時間是早上 8:30 才開始的，這對我們來說毫無用處，因為我們的航班是早上 8 點起飛的。 酒店應將班車的運營時間更改為早上 6 點開始，以便更好地為顧客服務。

酒店的食物和舒適度都很棒。當我們到達時，我們的房間很乾淨，但我們在那裡的 5 天裡沒有人來打掃我們的房間。我要求了好幾次，結果堆滿了垃圾桶和一堆臟毛巾。沒有人出現。此外，我們為三個人預訂了一間雙人房，不得不預訂一張帶折疊沙發的特大號床間，因為據說雙人間已經賣完了。前台工作人員根本沒有幫助。

為了一次快速的工作旅行在這裡住了兩次。兩次我都是晚上很晚才到達。第一次，他們找不到我的預訂。我在午夜後等了30分鐘才得到房間。我第二次到達的時候是晚上11點左右，看到排隊的人排得很長。我們都被告知缺少鑰匙，所以唯一能看到的工作人員（至少只有我們看到的一位）不得不將客人一一單獨帶到他們的房間讓他們進入。等待很長時間是令人沮喪的進入我的房間。最後，當我走進房間時，有人帶我到我的房間，打開門並站在房間裡，我感到不舒服。作為一個獨自旅行的人，這感覺很不安。 這家酒店很好，但我在嘗試住宿時遇到的麻煩是我不會再住在這裡的原因。

我的房間在 3 點還沒有準備好。一小時後仍然沒有準備好，必須弄清楚他們可以把我們安排在哪裡，這樣我們就不必等待更長時間。我不高興！和經理說話就像是對著牆說話，非常粗魯。不過前台小姐姐真的很熱情！

工作人員沒有接受過如何為客人登記入住的適當培訓。在除夕夜，這花了相當長的時間。我在住宿期間增加了一晚，在退房前一天下午，前台打電話確認我又增加了一晚。在我解釋說是的，我做到了之後，在辦理入住之前，工作人員說我需要到前台支付當晚的費用。我解釋說我是一名夜間註冊護士，幾個小時後就要起床，並問我當時是否可以來。沒有！接下來我知道，另一位女士正在敲我的門！瘋狂的！

登記入住的工作人員爭論不休，房間裡沒有肥皂，電梯骯髒，“雞蛋將在 40 分鐘內提供”早餐。 舊垃圾場；我住過的最差的快捷假日酒店。