丹維爾TownePlace套房酒店

Ok

Support staff was not available to fix the TV which didn't work. Luckily my son was able to fix it. The tissues in the bathroom were never replaced, only the towels. The room was not vacuumed. We stayed 4 nights, and only had the room serviced once. Wish vacuuming would have been done.

On our 4 night stay, we had our room serviced once to save the planet. The room was not vacuumed (nor the hallway), the bathroom was not wiped down, but clean towels were left. Our first night could have been quite frustrating due to the TV not working. Luckily, my son was able to fix it, as the front desk had no ability to service it since we arrived at the hotel after 5pm. At all other interactions the front desk and kitchen staff were polite and accomodating as much as they could.

I got over charged had to wait for a manager to come in to get a refund cause I got over charged for my deposit they said it was 20.00 and I got charged 148.00 still haven't gotten a refund

Breakfast was great food and friendly service, clean all the way around great parking lots

The room overall was clean. The kitchen was clean and stocked with coffee. That was great! The shower floor did not seem clean and felt gritty. There was only one bathroom hook which was too large to hang a bathroom travel bag and was already holding a blow dryer. It was an inconvenience not to hang the toiletry bag inside the bathroom. The person at the front desk was pleasant but not helpful. I am comparing this to our recent stay in a small-town Townplace by Marriott in which the lady at the front desk was friendly, helpful and a great communicator. Overall a good stay.

Bathroom sink water pressure, barely more than a trickle. View from window was looking at the roof of the lower floor. Television weird orientation, sticking out in the main pathway from the entry to either the bathroom or the bed and I kept bumping into it. Could hear every squeaky step taken in the room above.

Room was good and clean. The bathroom needs repair to the baseboards. Looks like water damage and was the same for the room we had before. Perfect setup for us as we had a dog and they were able to put us on the end of the first floor for easy access. Service was very nice and helpful. Lobby was clean and good free breakfast. We did need feather free pillows but they brought us the wrong ones so that was a bit of inconvenience because we are allergic to down. Overall good stay and will stay there again when we visit my parents. We’ve stayed twice.

The first room I stayed in had no hot water in the shower, and the bathroom lost power. The front desk was quick to offer me another room, the repairman was cordial and explained carefully the settings on the power panels in the room. This hotel continues to employ regular, kind people. Even with an unexpected problem, I can confidently recommend it.