向海酒店及度假村(Oceanward Hotel & Resort)

Nhân viên lễ tân đã có cải thiện hơn trước, nhiệt tình vui vẻ, ăn sáng thì nên thêm nhiều món nữa tránh bị chán. Tks

Very nice location. Staff very friendly and helpful. Property needed updating. Limited menu at hotel restaurant.

I connected to the hotel's Zalo chat account to inquiry about the room rate. Admin wasn't helpful at all. He/she took so much time and did not even ask for my name while I already booked reservations. Until the point I got really upset, I told them I will complaint on TripAdvisor, the staff then texted me with a smiley face, with the text "You need to think again whether you can do it". The staff revoked the guest and challenged me to rate them on social media. What a ridiculous and worse services ever I have experienced. When I got to the hotel, there were no apologies, they did not even mentioned the issue upon check-ing in, they pretended like there was no issue at all. I gave you a chance to rectify your problem but you disappointed me Oceanward hotel!