The staff at the hotel did not attend to our needs and were rude! When we checked in, we were told the was no parking available for the night. We were there on a Saturday night, 7:30pm just 30 minutes before our dinner reservation at 8:00pm. Thats when we learned we would have to find a place to park on the street. GOOD LUCK! Or we could park at the local ramp for $10.00. Really? They have 40 parking spaces for the entire hotel! You pay $222 for one night and basic room with NO PARKING! When we asked to talk to the Manager, we were told we would need to talk to him in the morning. The next morning, we did talk to Isaac Pena, Front Office Manager. This conversation proved to be a complete waste of time as Issac did not care about our parking experience and did nothing to solve our concern after spending $222. We could care less about the $10.00 it was the fact that they have this as a company decision to tell the Guest at the time of check in they can spend their time to look for a spot on the street or pay someone else for the bad amenities the hotel is happy to make it your problem to find a spot for your car. So, for $10.00 we can BE UNHAPPY! There are 50 other places you can stay with parking provided right outside the front door in Davenport and without the bad management skills to deal with. As a Platinum Elite Member, YOU DO NOT WANT TO STAY HERE! Not even if the room was FREE, the staff and Managment there will not make your stay a nice experience. I will not go back! We will plan our next stay in Davenport at the BLACK HAWK HOTEL, spend the extra $30 to experience a real hotel where they care about your stay. Mark E- Galena, IL
It's a rundown hotel, but great location. 1 of the 2 elevators was broken all weekend. The pool was not open due to construction. The A/C in the room broke the second night. Lots of bars and restaurants nearby, so that part was good. Bowling alley in the basement is closed. Rooms are very average and the beds were below average. Water pressure was good. Was not worth the $239 price. Closer to a $149 value.