辛辛那提東北部凱悦嘉軒酒店

Excelente en todo

All was good until we realized that the carpet between the bed and window was soaking wet. Went to the front desk and they immediately took care of the problem. We ended up moving to another room. Otherwise things were good. Rooms were clean and staff friendly. Would stay here again.

The pool was not cleaned. And had bandaids at the bottom of it, so much hair floating everywhere, the seating area was also not cleaned at all. Between the food and someone’s babies diaper on the floor. My family couldn’t swim in the pool. I feel as though it should be more maintained for being a hotel and so guests can comfortably swim in the pool.

Service was great. Had an issue late at night called front desk the woman was very helpful and acted quickly.

My room smelled moldy when I entered it. I ran the heat to attempt to remove the odor but could not. Now that I am home my clothes smell moldy as well. Staff was very helpful.

The staff was helpful and friendly. I was disappointed that they no longer had breakfast and a paper. The parking lot was full when we returned from a late dinner.

Sparkling clean, minimal services facility, excellent staff, and a Graeter’s ice cream store just a short walk or wheel next door - yum! Very restful. Didn’t care for some of the other guests putting their garbage bags and other mess outside their rooms, but that’s them being rude slobs, not the hotel’s fault, and I was too tired from a long drive to call the front desk to ask it to be removed. What can you do? Humans, right? Thinking we’re the superior species when we don’t even clean up what we make messes of. Pfui.

NOT “wonderful”. Our shower had dead gnats due to no drainage in the tub. Then it was hard to tell if any of the bathroom areas had truly been cleaned. When I mentioned it to the morning staff she just responded with an awkward smile, “I’m sorry.” However, the night staff when we arrived were very kind and helpful. Disappointed in this location especially since the reviews seemed decent. Not horrible by any means, but won’t be staying again next time I head to Kings Island.

Nice size rooms & full size refrigerator with sink,dish washer,microwave & hot plate to cook on as well