Lacks proper maintenance, though the room was good sized, neat and clean.. the room was good, but lots of other small problems. e.g. the phone handset had a loose wire that kept falling off every time u pickup the handset, the Washroom Sink leaked all water onto the floor, no hot water to shower at 9am...disappointing.
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anish
2022年6月4日
Very poor attitude of the ***ager. Always trying to sell buffet food service. Very poor quality taste of food. Restaurant had only 3 stewart for service. All food was always cold. Starter thrown in my plate as if we are animals.
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Milan
2022年4月16日
Over all rooms were quite big but the hotel should not rate it as a 5 star hotel as they have a long way to go. One of the lift was under renovation and in the other lift the button was not working. The room phone was missing some portion to show the buttons and the bathroom drain back flowed if the shower was turned to maximum.
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Rajeev
2021年12月29日
(Pros) Property is good for staying in Dehradun area. Good dining options. Clean and comfortable stay.
(Cons) Very poor customer service experience for International Travelers.
We waited almost an hour for check-in. Front desk staff wasn't very proactive and waiting for ***ager to get all paper work in line before check-in. ***ager took a lot of time to arrive at the front desk. Once ***ager there, it didn't take a long time to resolve ale to and finally able to check-in.
No other complaints other than bad check-in experience.
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Verified traveler
2021年11月16日
Our room Ac was not cooling in the night. I had to call twice and was attended only a few hrs before checkout.
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Bharat
2024年1月23日
What a horrible experience. I booked an extra room thinking the hotel would be nice. The location was bad, toilet was broken which they didn’t fix, no hot water, the reception didn’t even respond to the request, and the room was dirty.
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Bharat
2024年1月22日
I booked 2 rooms with king beds but they only gave us 1 king. Toilet flush was broken, no hot water, AC was broken, and property is not in a good location. We called to fix some things ***y times but they never came.
During check out, we saw another family yelling about these issues asking for refund. I would like refund for my rooms too. I would never come back here.
Hotel staff was nice so this review is only for the hotel.
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住宿政策
入住及退房時間
入住時間:12:00後
退房時間:12:00前
前台辦公時間:全日24小時
小童政策
此酒店歡迎任何年齡的小童入住。
小童使用現有床鋪亦可能會被收取額外費用。請新增小童人數,以取得更準確的價格。
嬰兒床及加床
所有房型均可加床,但不可加嬰兒床。
總額不包括加床費用。詳情請聯絡酒店。
早餐
形式自助餐
年齡
費用
成人
INR 575.00(約 HK$54.01)/人
總額不包括額外早餐費用,請於酒店另行支付。
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健康保障
清潔度
3.2/5
清潔和消毒
房間於每次入住之間皆進行消毒
住宿簡介
開業年份:2016
客房數量:58
不論是商務還是休閑旅客,德拉敦塞弗特薩諾瓦高級酒店都能讓您的台拉登之行變得更加美好而難忘。酒店地理位置優越,駕車至Dehradun僅需4km 。旅客們會發現Dehra Roadies、Wildlife Institute Of India和Laxman Siddh Temple距離酒店都不遠。酒店佔盡地理之宜,Towno、Gautam Rishi's Temple和Buddha temple, clement town, Dehradun離此都很近。