凱悦酒店德拉頓度假村和水療中心

Great time with family but spa is over priced

One of the worst Hyatt regency I have stayed. The slow house keeping and inconsistent dining service is bad. Usually took 30-45 mins for bottled water to be delivered or after clean up, they don't put back bottled water until you asked, or the AC may not work or they will take away your bathrobes. All of that were part of the poor house keeping , certainly not up to Hyatt standard. Dining service is also not international and clean enough, I had stomachache after having their salad. Will not stay here again.

From the moment of arrival, check in at Hyatt Regency Dehradhun and services rendered by staff of housekeeping, food & beverage and front desk, everyone was so so eager to help. Not once they made us feel they were overwhelmed by work given the fact there were so many guests staying at the Hotel. They had a big wedding group too as Hyatt was hosting a wedding at the same time. Well Done!!! Hyatt ALL YOUR Staff are 6-Star Performers, Keep It Up and My BIG THANK YOU TO YOUR WONDERFUL STAFF👍🏼👍🏼👍🏼

ワールドオブハイアットのグローバリストです。今回の宿泊は3泊でしたが、Mussoorieに日帰りで出かけたり、ホテル内でゆったりと過ごしたりとリゾートを満喫しました。ホテルのスタッフにはホスピタリティーあふれる対応をしていただき、とても心に残る滞在になりました。

Hyatt top management failure towards hospitality The hotel was more like a mela ground. They were heavy overbooked . It took around 1 hour for the luggage to get collected from the room to the lobby , never experienced anything like that . Also very bad or I should say no house keeping at all . I think the staff were trying to do the best but the main problem lies in the mgt of this hotel , totally in experienced top managers of the hotel , not at all bothered about guest hospitality .all they were interested was in revenue . And yes a cockroach , I’m putting a pic

Exceptinal..Excellent hotel.. serene atmosphere ...Unmatched hospitality ..fabulous service ..right from check in ...must mention ..Shubham..his courteous behavior (upgraded our room)..beautiful room...stunning mountain view .then enjoyed delicious breakfast.buffet..lunch Dinner made possible by teams hard work ..amazing hospitality ..courteous staff....Anshika..Shreya ..Chef pushkar..Zaid. shubam..Alisha ..chirag..sayam..Kalam..Aman..vivek.Rohi.vipin..Anirudh.molo nitish...Vikas....not to forget amazing hospitality at club lounge.must mention ..Imam...Rohini..suhana sandeep delicious .mouth watering snacks ....CHAI PE CHARCHA .concept...highlight of the . Hotel ...Varun ..Sudeep..Baljeet...enriched by their songs ..Must mention.. karan ...Asharam..cleaning the floors the whole day.... so everyone made our stay memorable... .SPECIAL MENTION of MR SUMIT KUMAR.....GM of Hyatt ..Back bone of Best hotel ...who made us feel special ...by arranging Car to drop us ....Thank u...Thank u ..Thank u.. ...