We rented 2 rooms for 2 nights #200 & #201. The hallways stunk and were so stuffy they were stifling and smelled moldy. Our floor had a hall AC unit but it did not work. The ice maker for the floor, also was broken the entire time we were there. One of the rooms was a suite. The bathtub was filthy. It is a jetted tub with mold all in and around the jets. You could see where the wall had a hole. The repair was a joke. The room with double beds you could not close the privacy curtains. The curtain rods were only about 4 inches long so, therefore, people could see in and the light came through. The 2nd night there we went and bought a claw clip to clip it closed. The shears looked like someone had literally wiped poop on them. We got all the kids ready to go swim to entertain them until the family function we were in town for, walked downstairs to find that the swimming pool was ”closed for the season” WHAT????? It's the end of June, the beginning of July. That was never told to us when booking, nor was it stated anywhere or we would have chosen another hotel. The breakfast was horrible. We ended up going out to eat the 2nd morning. We would have canceled our reservations and not stayed had we had a choice but there was a big concert at WinStar so all the hotels were booked. We will NEVER stay here again.
滿意
92 評價