布朗皇宮温泉酒店（傲途格精選連鎖酒店）

I would give the brown palace 2/5 stars. The only reason it’s getting 2 is because of the excellent wait staff we had at breakfast. They were so friendly and kind and attentive. Definitely recommend just going for breakfast to see them. As far as everything else it was subpar as best. I paid over $350 for my room and then at checkout paid and extra $109 just for internet and amenities. That definitely should have been included for what the hotel has to offer. Overall front desk staff was rude and stand offish and not very helpful at all. There’s some great historic pieces in the hotel but not enough for it to be worth what we paid for.

We love Brown Palace and have been there before. We had difficulty getting them to return our calls when we were trying to make reservations for dinner there. Our air conditioning would not turn off and we didn’t hear back from them when we alerted them to the problem. For the price we were paying, we expected better service. It is still a wonderful historic place to spend time.

Do NOT book this hotel. Especially not in winter. This hotel was a massive disappointment! I am an Elite Bonvoy member of Marriott and have stayed in Autograph Collection hotels around the world. Marriott classifying this hotel in this class is a disgrace The building is in shocking disrepair. The price point can only be propped up by its historic reputation, I would rate this hotel in the absolute lowest class, based on room condition and experience equivalent to a motel! The heating system in the entire hotel is broken, walking into the room was like walking into a sauna literally, we were forced to immediately retreat to the passage. The hotel staff could not fix the situation. After on hour the fan was switched to blowing hot air to room temperature air. Without any option of room change upgrade or downgrade possible we decided to go to the bar for a drink. One hour later there was very little to no improvement with hotel magenta not about to even promise any kind of rectification. Bathrooms of restaurants in the property were equally in disrepair, faucets not working or running continuously. Absolutely shocking condition for any Marriott of any class!

This hotel was was beautiful. Rich history that was well preserved but moderized for comfortable convenience. The ship tavern makes a mean espresso martini. Staff was extremely warm and welcoming. The churchill bar look really cool but we didnt visit. Unfortunately we didnt get to visit the restaurant for breakfast as it was closed Thanksgiving on our checkout day. There was a tea time when we checked in that people seemed to love but we had prior plans.I will definately stay here again

Classic hotel with lovely restaurants, bar, spa. Superb fron̈t desk staff. A minor problem with the shower door was handled promptly but in my absence maintenance staff left the room door wide open when they left. Thankfully nothing was missing. The Christmas decirations in the atrium were amazing. High tea was very popular!

The front desk person should have told me they were having a big event and would be making all kinds of noise at a certain time. And put me in a room far far away from that noise. I felt awful and had come from an overnight flight. I was sick to my stomach. Meanwhile at 4 pm all sorts of beeping. Sound technician doesnt know what tgey are doing. The sound check was so extremely loud ' so loud it was as if they were in my room. And the beeping from sone machine went on for quiet a while. The noise echos up. Why youd hold an event in a lobby when the rooms surround it. So freaking stupid. I was concerned about the room when it was situated behind a screen and there was equipment in the hallways. Im like what the hell. If id known this was going on wouldnt have stayed here. But when hotels hold events its usually in a ballroom far away from hotel rooms. The girl when i called down asking about noise and telking her it was too loud. She says everybody knows this event is going on. We hold it every year for past 50 years. Really?? I dont live here and i booked this reservation through a third party like most people. I said how long is this going to go on for? She said she didnt know? Really absurd remarks. The manager of the front desk needs to train his staff better. Plus room service. I called to ask if there was a book as most hotels have a book about hotel with info on room service cost. The girl told me to look online at the menu. There are no prices? Other issues - heating

Great staff….very accommodating and the private tour was excellent. Drinks and cigars in the Churchill Bar were very enjoyable. Not sure who approved the renovations in the hotel but it’s obvious they have no sense of preservation or care of the hotels history. If not for the cheap and hurried renovations this would have been completely 5 star.

I didnt like that they only took credit cards and dont take cash. My room was to hot and i needed a fan( couldn't control the temperature). The bathroom sink was broken, no microwave. Asked for a early wake up call and didn't get it. Overall tge palace is beautiful.

Cute hotel but the beds are not comfy. Remodel looks like it was done in a hurry, grout/caulking all over the tub and missing in other areas. Great location however!