My flight got canceled in Denver last night and I had to go to a hotel. I chose the Comfort Suites at Denver International because the ratings looked good. I had the complete opposite experience! My room on the second floor was extremely noisy! The people in the room above were thumping and running around for hours. I kept getting woken up. At around 12:30 AM, I called downstairs to the front desk and explained what was going on. The night staff person said he would call upstairs. It helped a bit, but then the noises came back. I had it at that point and tossed and turned for hours! This morning upon checkout, I spoke with the front desk person about my situation and asked for some type of compensation. She said the only thing the hotel can do is call upstairs which is their policy. I said so I’m being punished for being disturbed and for not getting any sleep??! All she could say was sorry. I asked to speak to a manager, and was told the manager was not there. She gave me a phone number, but no name of a manager. This place is extremely noisy! If you want to sleep go somewhere else!
翻譯
