丹佛市中心希爾頓酒店

Deeply Disturbing Experience – I Was Forcibly Removed for Speaking Up I stayed at the Hilton Denver City Center from Feb 19 to Feb 23, and what I experienced was not just poor service—it was truly humiliating and emotionally distressing. 1. Locked Out at 3:00 AM: My roommate was locked out of our room in the middle of the night and couldn’t get in, despite the door not being locked from the inside. Multiple replacement keys from the front desk didn’t work, and even the staff member who came up couldn’t open the door. Strangely, security staff later opened it with no issue, which contradicts the excuse that the door battery had died. 2. Rude and Dismissive Front Desk Manager: When I calmly raised my concerns the next morning, the front desk manager Courtney Thomas was extremely unprofessional. She interrupted me repeatedly, dismissed my explanation, and falsely claimed the issue was due to a battery problem. When I tried to explain further, she accused me of “raising my voice” and called security to remove me from the hotel—even though I was neither aggressive nor threatening in any way. 3. I Was Forcibly Removed from the Hotel: I was escorted out like a criminal simply for trying to talk about a service failure. I wasn’t even allowed to exit through the front door. My roommate, who wasn’t involved, was denied luggage storage. To make matters worse, security gave me the wrong address for my ride. 4. Housekeeping Disturbance and Unfulfilled Refund Promise: Housekeeping knocked twice before check-out and saw us inside, yet continued disturbing us. No apology was given. Also, Courtney promised a 20% refund as compensation—this was never processed. As a non-native English speaker, I felt completely dismissed, disrespected, and treated as a threat just for expressing frustration. I left the hotel feeling deeply humiliated and emotionally shaken. I’ve stayed at many Hilton, Marriott, and Hyatt properties worldwide and have never been treated this way. This experience has had a lasting psychological impact, and I wouldn’t recommend this property to anyone looking for a safe, professional, or respectful stay. I sincerely hope Hilton’s senior management takes incidents like this seriously.

A bit of an embarrassment for the Hilton brand. Not sure if it's just this specific hotel, Denver, or all Hilton hotels in the US. - “Breakfast included" is misleading. It's a $25 coupon that does towards your restaurant bill. It’s expensive so no matter what you order, you'll be over $25 and you'll still be charged to your room. Food is average too. Not a buffet. Restaurant staff just automatically adds the tip they want and charges to a room. I bit confused that i'm paying for Hilton and then still need to be extorted for tips on every interaction. - Internet quality is terrible. Huge latency and packet loss. Spotty reception and frequently disconnects completely. Hard to do business calls or any other type of work. You can’t watch YouTube/Netflix in higher than 480p. Seriously. Forget about uninterrupted calls. - Unclear chargers on the checkout bill. Just random purchase codes that have no meaning. Amount higher than the summed up breakfast charges. - To receive parcels (e.g. amazon deliveries) to this address, you need to pay for handling, since it's processed by the UPS store... Is it so hard to handle small parcels for free for guests? Fortunately there are Amazon lockers a few blocks away, where you can receive parcels for free, but still need to step out at a 0 F winter weather… Room was fine. Well heated. The heater is quite loud though.

The hotel staff was very nice and helpful. Hotel and rooms clean.  There needs to be a lounge to relax and socialize, otherwise great stay

那天是我的生日，我要去聽Ed Sheeran 音樂會，但沒能提前入住，所以當我在音樂會結束後凌晨1 點到達時，因為音樂會在下午4 點開始，我受到了一隻蟑螂的歡迎。我問前台該怎麼辦，他們說可以讓保全來抓蟑螂。