丹佛重力屋

Avoid This Hotel – Zero Compassion for Guests in Emergencies I had a reservation for 3 nights at this hotel but was unable to check in because my flight was canceled due to a severe winter storm. Despite providing proof of the flight cancellation and the uncontrollable circumstances, the hotel refused to reimburse me or offer any form of assistance. This level of inflexibility and lack of empathy is unacceptable, especially in situations beyond a guest's control. Travelers need accommodations that understand the unpredictability of travel, not establishments that prioritize profits over people. If you value customer service and peace of mind, I strongly recommend looking elsewhere. This hotel clearly doesn’t care about its guests once they have your money.

The stay was excellent. The hotel had a very fast and efficient check in process. The room was a lot larger than expected which was definitely a welcome surprise. The place was very quiet and the staff were a big help. We accidentally misread the checkout time for our room while we were out for brunch. When we got to the hotel and our key cards stopped working, one of the staff members went out of her way to get us into our room so we could collect our belongings. I would also like to mention the greeting card that the staff left for us in the room at check in. Those little touches are the things that really elevate the experience. Highly recommend, would love to stay again!

The telvisions in my room did not work. My text messages to management were not returned. I lost my credit card at the hotel. The listed phone number for the hotel does not work. I was not able to contact the hotel to retrieve my credit card. Terrible customer support.

Everything was great! The room was clean and comfortable and the shower had excellent water pressure.

The coffe maker did not work. It kept running through a cycle and going on the floor we had to unplug it. I had a cold shower despite running it for awhile to see if it would pull hot water. There was nothing in the room about how to get a hold of help. To get to our room you had to enter a very small entry way then enter our room. I think this was how they made an ajoining room, but every time the other room entered that entry way it sound like they were entering my room.

Personal touch, food was Amazing and just ther most beautiful hotel I have ever seen

Room was very beautifully decorated and clean. Check in was quite easy. Location was great, beds were comfortable, and overall, a very good stay!

We booked last minute so I understand that there was limited availability. We were told there was a mini refrigerator and there wasn’t. Nowhere to put your toiletries that we brought. The chairs where uncomfortable.

Room was spotless with a nice view. Close to good restaurants. The staff texted me the day of my arrival because their card machine was makfunctioning