During the check in, the front desk person did not provide any information about the formalities and rules viz. 24 hours check out during check out, the hotel said, i have to pay additional charges of 1 day's room rent since i was checking out 3 hours late from the time of check in. When countered, the staff said it is the problem with their billing software and that is why i have pay full rent. Secondly, i was dial-ling the reception from my room for more than 15 minutes without any response. Finally the receptionist tells me that their phones are problematic since quite some time. Overall, had a terrible experience
翻譯