巴哈利霍海灘別墅的評論

Disappointing Stay at Bahari Dhow Resort – Not Worth the Hype I wish I could give Bahari Dhow Resort a glowing 5-star review, but unfortunately, my experience was far from pleasant. Let me break it down. Location – 100% The resort’s proximity to the beach is its biggest advantage. Walking along the shore in the morning and evening, especially during sunset, was incredibly therapeutic. That, however, was the highlight of my stay. Customer Service – Below Par The customer service was disappointing. Any time we requested assistance, we received little to no help, forcing us to handle things on our own. A resort should prioritize its guests' comfort, but this one failed miserably in that regard. Booking Issues – Unprofessional Handling We booked well in advance and chose the villa as the most convenient option for my family. After making a down payment, I later received an email with an inflated balance, which led to a frustrating back-and-forth before they finally corrected the issue. The entire process felt shady, as though there was foul play involved. Check-in Experience – Chaotic and Unwelcoming We arrived on January 1st, expecting a smooth check-in. Instead, the resort was wide open to the public, with anyone able to access the premises freely. I’ve been to other resorts along Beach Road, and they have a well-coordinated way of handling public access, often charging a redeemable entrance fee to control the crowd. Here, there was none of that, making the place feel overcrowded and unsafe. Despite indicating a check-in time of noon, we arrived at 4 PM only to wait three more hours before our room was ready. And when we finally got in—what a nightmare! The room was messy, the bedding unkempt, and the overall cleanliness was unacceptable. Facilities – Poor Maintenance Utensils – Outdated and worn out. Furniture – In desperate need of an upgrade. Electricity – Kept going on and off throughout our stay. Swimming Pool – Overcrowded to the point that it was unusable. Even checking into our room felt unsafe due to the sheer number of people on the premises. It didn’t feel like the exclusive, relaxing getaway we had paid for. For the price we paid, I expected far better. Compound – Neglected and Uninviting The outdoor areas were poorly maintained. The grass was overgrown, making the compound look unkempt. There was nothing appealing about the outdoor space, no inviting areas to relax in. Breakfast – A Health Hazard Day 1 – Breakfast was fresh, likely because the villas were fully booked. Day 2 – The juice tasted off. Day 3 – Disaster struck. My entire family got food poisoning from the buffet breakfast. While I typically don’t eat breakfast, I opted for an omelet that was freshly made in front of me, which saved me. However, the rest of my family suffered from diarrhea for days, making the journey home extremely difficult. We had to get medication and stay hydrated just to recover. Beyond that, the breakfast lacked variety. For a resort catering

Day 1: I order 2 beers. She brings 1 beer. I tell her I just ordered 2 beers. She then brings back 2 more beers. Sigh... My AC was not working the first night Day 2 of my 7 day trip and I regret not reading the reviews on Google first. The rooms are set up in dorm type of situation. The remote control is missing the cover. The batteries don’t work. The mattress is thin like I would imagine prison. The service at the restaurant is atrocious. The wifi is horrible. The TV choices are horrible. I had to call the front desk from my table to get any service at the restaurant. I'll probably book somewhere else just to not completely ruin my trip. The maintenance person has been to my room four times and my remote still doesn’t work properly. Day 3 at the beach and I am bonding with the guests at how bad the restaurant service is. Good thing I booked another place soon. Day 4: Cleaning people knock on my door 3 times until I finally opened when trying to relax. They don’t have Do Not Disturb signs like every other hotel. There 6 people at the bar nobody has even given me a menu. A White lady sits down after me and gets a menu within a couple minutes, 2 tables down. I had to call the front desk again, twice. It took 10 min to get a menu. Mind you I made contact with a waiter and pointed to my seat before sitting down upon arrival. I have been in Kenya for 3 weeks from Nairobi to Nyali and today instead of a chicken breast a Chicken burger is minced chicken. Then I do a reorder of fish and he ask me if I want it well done?? It’s not steak. So glad I booked another place. Don’t come here.

Our family spent five nights here in a return visit because the beach front location is perfect.The staff are polite. However, unlike our previous visit, there were very few organized activities like Zumba, etc. Bahari Dhow has a lot of potential, but the management needs to spruce up the villas, improve the bathrooms, ensure kitchen is well stocked, linens upgraded, broken furniture replaced, etc. The management also needs to prioritize their residents over holidays and weekends. We were unable to use the pool because the hotel allows non-residents to pay and use the pool and it gets too crowded. If the hotel wishes to have public access swimming facilities, they should consider building a separate swimming pool in the grounds by the entrance to ensure that residents can enjoy the facilities throughout their stay.

We were privileged to stay at Bahari Dhow Villas between August 1 and Augus 6, 2023. We were attracted to the serenity of the facility, and the accessibility of the pools next to the villas (villa has three great and well-kept pools), which our children really loved, as well as its location on the beach (allowed us rest and dining at the beach). The highlight of our stay was the tasty food from the restaurant and great customer service from the reception team (Lillian + Jerome) to the workers (Steven), the waiters (Chai + Caxton), and the pool attendant (Daniel). These individuals made our stay enjoyable, and we would like to thank them! The villas are also spacious, with the kitchen having a good oven and fridge (even though the kitchen would do with addition crockery and cutlery). The flip side of our visit was the acceptance into the property of rowdy, party-going travelers that occupied the villa next two ours, two days to our departure. The last two days were characterized by rowdy behavior that included blaring music, from early morning, aimless consumption of alcohol including around the pool to some unwelcome making out in the pool! With a mixed crowd of families with infants and small children, to mature citizens as patrons, we would have hoped that the instructions were clear on the type of activity and behavior permissible in the premises. This was not the case and forced us to complain to the reception on two occasions about the music and general disruption. On the villar itself, we feel that a thorough cleaning is due, especially in the kitchen area (walls and electronics) and the lounge chairs (external and internal ones). Also, our mattress in the master bedroom may do with a change as we kind of sunk into the middle, ruining a good night of rest.