新碼頭探索酒店的評價

來自住宿之回應: Hi Polplong, Thank you for taking the time to share your feedback. We sincerely apologise that your stay did not meet expectations and for the issues you experienced with the room facilities, housekeeping, and service response times. Your comments have been shared with the relevant teams for immediate review and improvement. We appreciate your feedback and hope to have the opportunity to provide you with a much better experience in the future. – Shail, Rooms Division Manager

來自住宿之回應: Hi There, Thank you very much for your wonderful and detailed feedback. We are delighted to hear that you had such an enjoyable stay with us.It’s great to know that the apartment facilities, including the kitchen, laundry, and spacious layout, added comfort and convenience to your visit. We’re especially pleased that the small details provided made your stay easier and more enjoyable. We’re also glad you appreciated the location, with its peaceful surroundings, proximity to the beach, and easy access to the Free Tram Zone. Your kind words about our front desk team are truly valued, and we will be sure to share your feedback with them. Thank you for recommending us as a great choice for families. We sincerely look forward to welcoming you and your family back again at Quest NewQuay in the future. – Shail, Rooms Division Manager

來自住宿之回應: Hi There, Thank you for your great review! We’re glad you enjoyed the clean room, free laundry, and convenient location near the tram and Woolworths. We appreciate your feedback regarding parking and hope to welcome you again soon. – Shail, Rooms Division Manager

來自住宿之回應: Hi Sanhonh, Thank you very much for your wonderful review and for rating your experience so positively. We are delighted to hear that you enjoyed the convenient location, nearby supermarkets, dining options, and beautiful surroundings. It is especially pleasing to know that you had a great overall stay experience. We truly appreciate your kind feedback and look forward to welcoming you back again in the near future. - Shail, Rooms Division Manager

來自住宿之回應: Hi There, Thank you for your wonderful review. We are delighted that you chose to stay with us on your first visit to Melbourne and that you enjoyed our convenient location, clean and comfortable room, and easy access to transport and local amenities. We truly appreciate your kind feedback and look forward to welcoming you back at Quest NewQuay on your next visit. – Shail, Rooms Division Manager

來自住宿之回應: Hi Sharon, Thank you for your outstanding review and perfect scores across all areas. We are delighted to hear that you enjoyed the new and clean facilities, especially the cooking amenities and the beautiful night views. It is wonderful to know that the bay view made your stay even more memorable. We truly appreciate your kind words and look forward to welcoming you back for another fantastic experience. - Shail, Rooms Division Manager

來自住宿之回應: Hi There, thanks so much for your 10/10 review about your experience at Quest NewQuay! Come back again soon – Shail, Rooms Division Manager

來自住宿之回應: 您好 Torch 2024，感謝您精彩的回饋！我們很高興您對 Quest NewQuay 酒店熱情周到的前台團隊以及我們優越的 Docklands 地理位置（交通便利，靠近電車和眾多商店）感到滿意。期待您的再次光臨！ ——客房部經理 Shail

來自住宿之回應: 您好，Fiona，感謝您的回饋。我們很高興您喜歡我們的房間，並且覺得飯店位置便利，方便您探索中央商務區。我們瞭解您對退房時間的顧慮，並想告知您我們可以靈活處理。下次入住時，您可以隨時聯繫我們熱情友善的前台團隊，我們將免費為您延長退房時間約30分鐘。關於您提到的物品，我們已立即前往房間並與客房服務團隊溝通。遺憾的是，儘管我們盡力尋找，但未能找到您的物品。對於由此造成您的不便，我們深表歉意。我們也感謝您對房間安全和我們團隊服務的回饋，這有助於我們改善流程，確保所有賓客都能獲得更好的體驗。我們期待您的再次光臨，為您帶來另一個愉快的入住體驗。 ——客房部經理 Shail

來自住宿之回應: Hi Lanjianke, Thank you for your feedback. We’re glad you enjoyed the convenient location and apartment-style facilities for your family. We apologise that housekeeping didn’t meet your expectations. As we are in the CBD, parking spots are limited. Your comments are valuable, and we hope to welcome you again for an even better stay. – Shail, Rooms Division Manager

來自住宿之回應: Hi 艾屈絲, Thank you for your review. We are pleased to hear that you found our location convenient and enjoyed the easy access to public transport. We also appreciate your feedback regarding housekeeping services and in-room amenities, which helps us improve the guest experience. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future. – Shail, Rooms Division Manager

來自住宿之回應: Hi Nuno Miguel Ng, Thank you for your wonderful review. We are delighted to hear that you enjoyed the spacious room, beautiful river views, and our convenient location. It is also great to know that our team was able to assist with clear parking instructions and make the process easy for you. We appreciate your kind feedback and look forward to welcoming you back again soon. – Shail, Rooms Division Manager

來自住宿之回應: Thank you so much for the 10/10 review about your stay at Quest NewQuay, and for sharing some wonderful photos about your experience! The dish looks delicious and all prepared from your fully-equipped kitchen in your apartment :) - come back again the next time you visit Melbourne - Matthew, Property Manager

來自住宿之回應: Hi Chi, thank you so much for your detailed review about your stay at Quest NewQuay - and for sharing photos as well! We’re really glad you enjoyed the peaceful location in Docklands, spacious apartment, and all the in-room amenities. It’s great to hear that the setup made your stay comfortable and convenient, and that our Superstar team assisted you. We look forward to welcoming you back to Quest NewQuay again soon - Matthew, Property Manager