"位置優越!"

"8月29日星期五，我抵達多拉多麗思卡爾頓酒店，準備入住三晚。我把我的新奧迪Q6交給了代客泊車員。星期一，我支付了略高於7000美元的周末停車費後，代客泊車員把車還給了我，我便離開了。回家後，我立刻發現左前保險桿上有新的刮痕。我立即打電話給飯店。他們說會查看監視器錄影。第二天，飯店的保全主管建議我報警，我也照做了。幾天后，我接到了AIG保險公司（酒店的保險公司）的汽車理賠員盧茲·奧爾蒂斯女士的電話，她要求我提供一些文件以啟動理賠流程。我提交了所有文件，包括一份專業汽車修理廠的報價單，金額為947美元。今天，我收到了AIG的“賠償方案”，金額僅為702.47美元。整個過程令人無法接受：• 飯店管理層從未主動聯繫我道歉或承認發生了什麼事。 • 飯店沒有解釋我的車在他們保管期間，是誰造成了損壞。 • 我花了7000多美元，以為我能享受五星級的體驗，結果卻不僅車子受損，還收到了一份低得可憐的賠償方案。我寫這篇評論的主要目的是提醒其他客人：即使是在五星級飯店，使用代客泊車服務後也一定要仔細檢查車輛。你永遠不知道自己會不會成為下一個受害者。多拉多麗思卡爾頓酒店在客戶服務、責任擔當和對信任他們並把車交給他們的客人的基本尊重方面都做得非常糟糕。我不會向任何人推薦這家酒店。"

"我們經歷了不好的經歷,我們整晚都得等着他們給我們一個代碼!才能進入房間,失陪了,他們也很安靜,他們都不擔心延誤,也沒給我們任何補償。 最糟糕的是我們後來回到同一家酒店,也發生了同樣的事情!!我們先聯繫他們,這樣就不會再發生,又發生了。難以置信!再次沒有對此感到遺或補償。 我們從未經歷過這樣的事,對客戶的專業性和尊重都很少。 我們不是唯一的受害人,他們只通過電子郵件運作,並不能正確地處理。 很遺,因爲這條交易會毀了他們,因爲地點和設施很好,房間裝修好,現代化,服務全部。 工作人員很和。 價格質量不好,價格高。"

"My husband and I were able to book 3 nights on property after our Ritz Carlton Yacht journey over the holidays. We were excited to experience the service that this resort is known for. Pre-arrival, I had worked with the concierge and guest experience team for dinner reservations (Positivo) and to assist with a San Juan city tour and transfer to the resort the day we left the yacht. The communication with the team in the months leading up to our arrival was great and they were very helpful in outlining our options for the tour, transportation, etc. When one arrives at the resort you truly feel like you're being taken into a private sanctuary (if not for the security protocols at the entrance alone!). The arrival area is beautiful, well orchestrated, and almost immediately you can see the crashing Atlantic behind the guest services builiding and the pool area. It is indeed gorgeous. My husband was not feeling well when we arrived and they did escalate our room to ensure we could get in ASAP. The room was not quite ready and so they offered to have us wait in Positivo with complimentary cocktails (since he wasn't feeling well I had to "endure" drinking both of them...) and within about 15 minutes the room was ready. I appreciated that quick turnaround and responsiveness. Our embajadors (i.e. Butlers) did reach out multiple times a day, morning and evening at a minimum, to check on us and to see if we needed anything including medicine for my husband. We appreciated this and they did respond well when asking for additional coffee in the room. On our last night, they did drop the ball as we had asked for the in-room welcome rum tastiing to be performed at 5 pm, prior to dinner, as we were not able to partake upon arrival due to my husband's situation. At 2 pm I was told absolutely, they would be to our room at 5 pm with the ingredients. At 5:15 I had to message asking for an update and finally at 5:30 we left the room and headed to dinner as planned. When I messaged the Embajador on duty, the response I received was a rather passive-aggressive "I'm sorry if this was an inconvenience". It's not that it was inconvenient, it's that the Embajador team dropped the ball and the communication was broken somewhere internally. We didn't ask for much and one of the only requests we had was not followed through on. In terms of meals and the onsite amenities, the quality is good and the meals were well prepared. We enjoyed Positive and the sushi and seafood. COA has a beautiful ambiance at sunset and we had a table right on the edge of the balcony overlooking the beach and waves. Overall, we were impressed but still left saying "we can mark this off the list" and do not need to return. While it's a beautiful property and you get what you pay for, which in this case it is indeed expensive, I do not like to feel as though I'm being nickle-and-dimed or being sold items at a premium just because they can. A great example is a bottle of champagn"