博士山伯福德橋美居酒店(Mercure Box Hill Burford Bridge Hotel)

We live fairly local but decided to stay here as my daughter & her friends prom was at the wine estate local to the hotel, we wanted to make our girls prom a little more special. Staff we’re very helpful friendly went above and beyond to make our stay perfect Cold water in fridge fans in the room and the weather has been hot. Food we ordered from the menu in our room was great & friends eat in the bar area which was also very good. I would recommend and would definitely stay here again.

Lovely Hotel with free car parking. Loved the heated outside swimming pool and the staff very friendly. Food was nice and they cooked us something we asked for that was not on the menu. A supply waiter called Farai was excellent. Visited Painshill which was stunning

This was one of the worst hotels i have stayed in for some time. We regularly book hotels for travel/work purposes. The service was shocking. We ordered food from the restaurant and it took over half an hour to receive starters.. we ordered drinks with our food and they didnt arrive atall..we then went to the bar after paying our food and drink in the restaurant, to ask where our drinks were that we ordered with dinner.. and the bar had not even received the order. We then asked for our drinks and still had to wait 15 minutes before we received them.. As there were only 2 staff between the restaurant and bar. Very understaffed and very poor service. We then woke in the morning to go to work.. and was unable to shower or wash as there was no hot water. Cleaniless was fair ish.. but facilities very poor. Never stay at this hotel again!

從一開始就提供優質的服務。 公共區域的總體狀況還可以，但臥室急需翻新。 當我們進入房間時，我們愛上了“雙人”床的大小，但當我們最終進入它時，我什至無法在我們的周年紀念日擁抱我的妻子，因為床是 2 張單人床拼在一起的，中間有一個縫隙，我們一直在跌倒，至少可以說非常失望

我住的兩天，每天都有婚禮。晚上和早上都很吵，但最糟糕的是所有工作人員似乎都專注於婚禮而忽略了普通客人。由於酒保消失在婚禮中，我們很難在酒吧喝一杯。糟糕的食物選擇。游泳池也供外部客人使用。浴室很髒，房間沒有打掃。對於所謂的 4 * 酒店來說非常差。

晚上 8 點入住，被告知在酒店停車場停車需要 10 英鎊，而且沒有餐桌可供晚餐。我們問我們是否可以在空的酒吧/休息室訂購一些薯條或其他東西只是被告知不能，但我們可以買一些薯片。沒有提到其他選擇（我們的律師在 5 分鐘步行路程外發現了一家非常好的酒吧）。當我們為一晚支付超過 100 英鎊時，真的很令人失望。 事實證明，我們一行的另一位成員為我們 6 個人預訂了一張餐桌，所以我們可以在餐廳點餐。還有 2 個人在吃飯，所以不太清楚為什麼我們最初被告知已經訂滿了。 非常有限的菜單上沒有素食選項，雖然為我們服務的小伙子看起來很可愛，但不知道菜單/每道菜裡有什麼/什麼是素食主義者/不是素食主義者。 一切都非常緩慢，所以我們認為他們人手非常短缺。 這是一個散步等的好地方，但除非我別無選擇，否則我不會再呆在這裡。

肯定低於8。清潔度和舒適度達不到 Hotel.com 評價的當前水平。窗戶很髒，這更多地說明了管家的態度。

Beautiful property, with excellent, helpful staff. The rooms were well decorated and clearly well maintained, but were also a bit old, hence the window was a bit drafty. But that said, the room was still warm and comfy and the bathroom was excellent. I feel it’s such a shame that someone staying at a hotel is expected to pay for parking as an extra. This should be removed and if there is a negative, this would be it.

A nice place that needs a bit of TLC. The corridor smelt of damp really strongly and you could see some sections looked tired. The lounge area was really nice and parking is easy