奧爾巴尼萬怡酒店(Courtyard Albany)

Room very comfortable front desk staff ( TRE) very helpful. Do not eat in the cafe. Dinner - cobb salad- was iceberg lettuce, shredded cheddar, tomatoes and croutons. Breakfast - french toast - cold - obviously reheated food service item served without butter - a few partially ripe strawberries and syrup.

The property was clean. Staff was extremely nice. My favorite place to stay in Albany.

Lights in the room were all the "blue" LEDs...swap those out for modern technology and get an instant increase in ambiance. Don't count on grabbing a drink at the restaurant in the evening...it wasn't open.

First let me say the front desk staff and maintenance were amazing!!!! They were friendly, accommodating and efficient. The housekeeping staff - not so much! I was booked for 2 weeks and the first night I checked in… a dirty washcloth was left in the bathroom, the iron would blink on and off causing them to give me a very old iron, housekeeping left trash in my room which eventually made me say I’ll clean myself! Checked out a day early and the front desk recommended talking to the manager which was a waste as she was not interested or engaged. Told me that she needed to know when things happened and I let her know I reported daily! This hotel was renovating which was another disappointment (but I could deal with that… as they made the best of a bad situation)… this hotel did not feel like a Marriott.. it felt like a motel off Route 66… housekeeping is crippling this hotel and the lack of empathy from management …. Bonvoy points doesn’t solve every issue!

The staff was very friendly and helpful. Hotel was clean. It was in a great location. I will book this hotel again in the future.

The hotel is nicely remodeled. The staff could really care less about their guests. Front desk was always abandoned, or the employees on their personal phones. The ice machines were out of order. And as a construction worker always on the road, its nice to start the day off with breakfast. This hotel does not offer a continental breakfast. You could get a bowling alley style meal from their Bistro though for $4-$9. There are better options in the surrounding area. I probably won't stay here again unless the better hotels are booked.

Nice and quiet! Very cleaned. Excellent customer service!

Electrical outlets did not work. Bathtub drain did not work. Trash on the floor under the desk and the room had a chemical odor. The hotel was full so I was not able to change rooms. The a/c was also not functioning properly.

The staff was phenomenal, I truly enjoyed my stay