普里維宅邸 - 奢華海景出租公寓 - 五棕櫚度假村的評論

如果我能給零星評論我會的。這個地方是由詐騙管理人員經營的，當浴室洪水氾濫時，他們會無視你並拒絕退款。出差來到一間臭氣沖天的公寓，那裡沒有可用的廁所，浴室裡的水從漏水的水槽中湧入，烤箱無法使用，空調也壞了。我多次聯繫了管理層。打電話發短信，好幾天都沒有消息。我不得不去大廳使用洗手間四天，他們只在我打電話給萬豪酒店（我通過他們預訂）時才回复，並聲稱他們從未接到我的多次電話和短信（即使他們在我之前的在同一個短信線程上回复）請求幫助）。我受夠了，退房去另一家酒店，他們連續兩週拒絕任何形式的退款，只持續了四天，因為他們完全無能和缺乏專業精神。

Horrible experience: BED BUGS MAISON PRIVEE // FIVE PALM JUMEIRAH: we checked in a very dirty appartment, we ignored it although it was too too much. The first to days all of our bodies was scratching and we Got some Strange bits (we thougth it was musquitos). Then on 3 day we found bed bugs crawling in the beds and sofa - this besides the appartment that was so dirty it felt like a joke - it was for sure not been cleaned for Long time - i suggest min half a year or more. We spent 4 hours in the reception ended with no help offered and they could do nothing for us - besides sending House keeping, who sends housekeeping for bed bugs? Then they offered us an option of staying in a Villa which they would charge us 7000 dhs a night - what a help… we ended up leaving FIVE Palm Jumeirah and checked in across the street in Hilton and had to pay for that stay too. Receptionist, manage and director showed up but they could even offer us a full cleaning of our clothes for free - so we also took all our stuff for the laundry and had to pay that too. Maison Privee - never ever trust this provider.

My stay at this hotel was exceptional! The staff provided excellent service, going above and beyond to ensure my needs were met. The room was spacious, clean, and well-appointed with modern amenities. The hotel offered great facilities, making my stay truly enjoyable. Highly recommend!

Well furnished for my purposes as I was in a business trip. Location was great to move anywhere with less time at traffic. Price according to the location and the amenities received at the place. Wifi works perfectly

The accommodation was far from the luxury we were expecting, having stayed at the Five Palm Hotel numerous times I am familiar with the standards of the hotel, we expected the Maison Privee apartments to mirror this however I could not have been more wrong. Upon arrival, all lights were flickering constantly and bathroom lights did not work, the floor had not been cleaned and was filthy, the bedding in guest bedroom had mascara stains on pillows, shower area was moldy, damp and toiletry pumps were empty. The toilet in the guest bathroom was also leaking very heavily causing a puddle on the floor. Having brought the issues to the hosts attention they tried to provide a quick fix however as I mentioned this was too little too late. They offered a complimentary cleaning however upon reading my agreement we should have had 1 clean during our stay anyway. We were supposed to stay 7 nights however upon the 4th night, my father had to visit the pharmacist who confirmed he was bitten by bed bugs so we alerted the accommodation immediately and once again they offered alternative arrangements elsewhere in a lesser complex which they charge less for per night, they refused to offer a refund even though we had no option but to leave the property and have still to contact me regarding this, we had to leave the property with 2 nights to go costing us much more money to move elsewhere. My advice to anyone considering Maison Privee would be - DO NOT BOOK. I hope my feedback explains the situation they left us in and hopefully they finally contact us with a resolution as so far they we have heard nothing and they have taken payment in full for the property. Terrible service & considering we are still subject to COVID measures in Dubai the host should have ensured the accommodation was sanitized and clean.