One&Only棕櫚酒店(One&Only the Palm)

Fantastic hotel. 10000% recommend. Best hotel in Dubai. Free ice-cream and rabbits.

I wanted to share my experience with One&Only The Palm hotel that is considered to be one of the best in the UAE. I wanted to make a booking and do a wedding photo session at the premises of this hotel, I contacted the hotel via application form on their official website, via e-mail and called them directly. My inquiry was really simple, I asked if it is possible to pay extra money and do an early check in (around noon) as we needed to prepare for photo session. During the day no one got back to me on this matter. I called one more time, made my query even more simple: I asked whether it is allowed to do a wedding photo session, just me and spouse, at the premises of this hotel, no one was able to respond to me and provide with information on procedure (like explaining that approval is required, timeframe when I should expect to get a feedback on this matter etc, no information). It is such an important occasion for me and it’s the first time when after sending a query through official communication channels to the hotel and no one responds. I was disappointed.