多魯斯酒店(Dorus Hotel)

Very Good

The worst hotel i've ever stayed，The environment is very bad，Water closet broken， little water when you wash your body and the water pipe is broken so the water comes out when you take a shower Can c-trip just cancel the coperate with this hotel?! I feel cheated by this application--c-Trip? See, cheat!

Friendly staffs and near amenities

. mmmm

Noise full night

Where do I begin. I could actually write a book about this place.I arrived at this hotel about 1pm.The check in was smooth and very quick into room 221. I was booked in for 5 nights. Because I suffer from Astrophobia I had requested for a room that was not so dark, small and no windows but to my surprise I got a room with exactly all the things that I didn’t want. The room was dirty, smelly ,had no towels, tv and remote control was not working, no shower curtain and no bath plug. I tried to phone housekeeping and reception so I can have everything sorted but no one was answering. I did end up writing everything that I needed done on a piece of paper & handed it over to the receptionist. The receptionist always looked so unhappy. They clearly don’t enjoy their job. I had travelled for 18hours. All I wanted was a nice bath or Shower & a cup of tea/coffee but I got nothing. They have kettles in the rooms but had no cup, spoons ,teabags/coffees or sugars. A few problems were solved that day but I had to scream to have them done. The following day I had a flood in the bathroom. I tried to phone reception& housekeeping but as always that was not answered . I was finally moved out of the flooded room to room 412. The duty manager on shift was very good &was very helpful. Surprise surprise only after 2 hours I had another flood but it was fixed by maintenance guy . This place is tired and serious need of renovations. It seems 80% of the stuff do not work & it’s hard to have anything done or fixed. Showers can suddenly stops or slows down quickly.Because they is night clubs at the hotel ,the music goes on until 3-4 am every night. So if you are looking for a quiet place then this definitely is not the place for you. The breakfast is Absolutely awful. You get plastic cutlery and small plastic cups to use. You need a nice proper cup of tea/coffee in the mornings in a proper cup/mug not a plastic tumbler.Some of the food looked like it was sitting there for days, warm food was being served cold. No drinking water, no juices ,no toast & no fruits".Apparently the toast was broken same as the food warmers. They put sugar and milk in the coffee. I asked the lady serving the breakfast why do they have to put sugar for everyone? Just in case someone is diabetic. She said thats how it was and thought everything was normal. The way breakfast is served needs to change to give their guests a bit of dignity. Even my dogs gets a proper breakfast & dinner band treatment than this place. Avoid this place at all cost.