德重縣連科杭機場附近平價酒店預訂

DO NOT RECOMMEND THIS RESORT FOR THEIR EXTREMELY POOR SERVICE AND BAD ATTITUDE OF TEAM MEMBERS!!! Our family arrived on Feb 2, 2023 at 14h35 for check in and no room available!!! They asked us to WAIT (for 2 more hours) !!! And the worse thing is the attitude of the receptionists. We made 2 bookings for our family: • 1 booking they made wrong assigment: twin beds instead of double bed. Firstly they said it's our mistake and didnot listen to us at all. Only when we raised our voice and showed them our confirmation that they told us to WAIT 2 MORE HOURS FOR ROOM SET UP (It means we needed to wait until 4PM meanwhile the standard check in time is 2pm and its their mistake and even after we told that we're so tired after 7 hours driving here). • The another room we had requested the villa number when booking, and ordered joining twin beds. No room's ready at 2:40. No sorry but ”Wait”! We show our disappoinment of course. Then around 3.30PM they had room for us BUT IT'S WRONG ASSIGNMENT AGAIN! (We booked joining twin beds and they gave us only one 1.6m double bed! How can our Family of 4 sleep on that bed??) I said I want to talk with Manager( FOM or GM) as the Guest service Sup couldn't handle our case properly. We gave him our my phone numbers and he promised that his higher manager will be reported and talk with us. And up to now when i write this review (22:30), no one even care to keep their promise!! In the afternoon, they sent 1 plate of fruits to our room without saying any words or leaving any note (?). I did ask the receptionist, Mr Vinh said (with bad attitude): the hotel would like to offer us. I said ”I dont need it”. And he responded to me : ”if you dont want it, you just put it out of your room”. What kind of hospitality it is? THERE IS NO TRUE APOLOGY FROM THE HOTEL MANAGEMENT, Or it made me even feel THERE IS NO MANAGEMENT in this resort. No guest service attitude at all !!! In addition, the room got a lot of troubles : bathroom door cannot be closed properly (villa L3...), bathroom water is very weak and hot water comes suddenly; staff promised to order tuk tuk for her but it took more than 20 minues for that until I called again for that... Overall, we would NEVER COME BACK and highly recommend anyone who wants to come to re-consider!!! They totally dont have DO NOT RECOMMEND THIS RESORT FOR THEIR EXTREMELY POOR SERVICE AND BAD ATTITUDE OF TEAM MEMBERS!!! Our family arrived on Feb 2, 2023 at 14h35 for check in and no room available!!! They asked us to WAIT (for 2 more hours) !!! And the worse thing is the attitude of the receptionists. We made 2 bookings for our family: • 1 booking they made wrong assigment: twin beds instead of double bed. Firstly they said it's our mistake and didnot listen to us at all. Only when we raised our voice and showed them our confirmation that they told us to WAIT 2 MORE HOURS FOR ROOM SET UP (It means we needed to wait until 4PM meanwhile the standard check in time is 2pm and its their mista

I would not recommend this resort if you’re looking for a 4-5 star resort. It’s supposed to be a 4 star resort but honestly, it felt like a 3 star resort. The area around the lake was pretty though. The resort overlooks the lake and the accommodations buildings looked kinda modern and dull which doesn’t really blend in with the landscaping. The landscaping was pretty in an old fashion sort of way. I wouldn’t say the landscaping was elegant. It was simple but nicely maintained. We booked two premium king rooms overlooking the lake which we had been charged 50% for with balance due upon arrival. The disappointing thing was when we arrived, they switched our premium king rooms to two regular rooms in a shared 3 bedroom villa with a total stranger. The prices of the standalone premium king rooms were about the same as a regular room in a shared villa. If I wanted to be in a villa with strangers, I would have booked it already. They couldn’t change it back to what we had booked, so to accommodate us, they closed the other room after the customer vacated. The villa had a shared kitchen, dining room and living room but you can’t make a mess. They’ll charge you a cleaning fee. Also the kitchen had zero kitchen ware; all kitchen items had to be rented. We never used that space. The interior rooms were simple and simply decorated. It had the feel of a cheap hotel. To be frank though at least we were able too see the lake. The bathroom had zero conditioner, no face tissue. The ceiling dripped water during showers. The safe didn’t work. My husband put up a do not disturb sign on the door because we had to leave early in the morning and had our iPads unlocked. The housekeeping staff came in anyways after we left. We had to call for maintenance after we returned to fix the safe. There was no way to control the temperature inside the room but a fan was there. The bed was lumpy and pillows were flat. The breakfast buffet in the morning was very mediocre and the restaurant dinners were mediocre also. Would I return? Maybe because the lake was nice; however, I would not return to this resort. It really needs updating and better service if it wants to charge 4 star resort price.

Wonderful views, comfortable room, polite and helpful staff, very relaxing atmosphere. Highly recommended

超讚的景色

我們在大伊甸園度過了絕對令人驚歎的時光。自助早餐很好吃,選擇種類繁多!工作人員很細心,竭盡全力確保我們舒適。沒有什麼太麻煩。唯一令人失望的是枕頭很厚很結實,本來會喜歡軟一點的,除此之外,我不能挑剔這個地方,一定會回去的我有一個計劃,在Dalat Edensee住了4晚,我住了2晚的mimosa豪華房。應該讚揚客戶服務代理的出色服務,導致我們決定升級到#152茶花小套房,最好的湖景房。總的來說,我在Dalat Edensee有一個很棒的經歷;工作人員非常樂於助人,設施也很棒。房間很棒,乾淨,非常適合感覺清爽和放鬆。

讀了這裏的評論後我有點擔心,但是當我們本週早些時候在這裏住了3晚的時候,這裏的場地和別墅都很棒。我不喜歡的一個問題就是別墅樓梯上的蜘蛛網和多間客房--這些都被按要求清理掉了。這是一個非常放鬆的度假勝地,湖、松樹和鮮花呈現出一個可愛的背景。度假村內活動量充足,有天還步行去新開的莫營地吃午飯,考慮到這裏多好,我提出了一些管理建議,可以讓國際客人反覆回來。首先,如果工作人員有點熱情和迷人--過去10天我們住在另外2個類似的度假勝地/旅館,我們覺得非常受歡迎,只是因爲工作人員微笑着向我們問好,問我們爲這個酒店做了什麼計劃。其次,考慮到賓安酒店的價位,我想應該提供歡迎飲料和拒絕服務。