温莎貝斯特韋斯特酒店

One off the staff members very rude for no reason not professional at all

Check in with super quick. I had a room on the first floor, which made it super easy to get my stuff in and out. The breakfast was good with scrambled eggs, sausage biscuits, gravy, cereals, etc. The hotel itself is a little bit dated. The latch on my door didn’t work exactly right but once I learned that you had to push it to a certain way it latched and everything was fine. The toilet handle was broken off of the toilet so it didn’t flush. When I made the front desk aware of it, they were going to fix it so it wasn’t a problem. You also have to ask for the Wi-Fi code. They don’t just give it to you a check in and then when you look in your room to see if there’s some sort of Constructions, I didn’t see any so I called the front and they were happy to give it to me, but they didn’t give it to me upon check it. The hot tub was also out of order but..The price was right.

Had a guy walk into our room with a card. Was told cards would be deactivated and they never were done. Waited at counter this morning to talk to someone and never saw a host

good service at front desk. room keys were faulty requiring us to have them changed multiple times.

There was black mold on the ceiling of the bathroom and the wall around the toilet paper was dirty. There were nice decorative touches but I would not stay again.

Front desk receptionist was very friendly, however the carpet and mattresses need to be replaced. The room was supposed to have been a non-smoking room but smelled terribly of cigarette smoke. Our stay was restless due to the amount of construction workers that had been hanging out in the parking lot playing loud music and talking loudly. There was a pan full of grease that had been sitting out in the parking lot along with a charcoal grill throughout our stay.

As we were driving to the hotel the hotel called and said there was no room available for the day, we booked the hotel 2 weeks before our trip. WE told them to find us a room, they called and said there was a smoking room, we said we would take it even though we are not smokers. They called back later and said even that room was not available. They sent us to the red roof inn next door.

Everything was as expected. Clean room. Eggs & biscuits/gravy with the other usual breakfast stuff.

The room looked very clean as we walked in, but then we could see that it had not been vacuumed. The key we were given did not work and we tried about 8 different keys that they tried to program, not one ever worked. Consequently, they had to let us in with the master.