Booked this hotel in November and requested a travel cot in our "family room". Had confirmation from James that this would be in the room. Called the hotel on the day we were travelling to confirm our check in time and that the travel cot would be there so we could get our 1 year old straight to bed. Arrived at the hotel, no travel cot! I called the number at reception as this hotel seems to have no staff except at breakfast, to be answered by someone saying "unbelievable" before putting the phone down. He arrived with a travel cot around 15 minutes claiming there was no record of us asking for the cot. There were staff about for breakfast, which was self serve. Not amazing, but not awful (although limited choice if you are vegetarian). The hotel seemed busy the whole time we were there, but the bar was never open despite signs to say it should be open. Room was okay, certainly not what we paid for it though. Very dated and far too warm.
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