杜倫班納蒂尼酒店(Bannatyne Hotel Durham)

A great stay. Staff were lovely and super helpful. A problem with my room meant i had to switch, but staff addressed this as soon as possible. Pool was an added bonus as were the sauna and steam room. Will def stay there again when visiting Durham.

very good area ideal for getting everywhere we wanted to go

非常好的接待人科林 他對我們很有禮貌 我肯定會再次回來 非常樂於助人的人 良好的位置和優質的客戶服務 多虧了科林

Pretty run down, especially for how much they charge. They had one sheet that loosely 'covered' the mattresses. Thankfully I travel with a cocoon sheet so I could use that and not worry about waking up touching a nasty, used mattress. The bathrooms were pretty gross as well.

Firstly, the staff i engaged with during my stay were all very helpful and welcoming, cant fault them. The room was ok but the noise from people walking around above me was horrendous! my light fitting were shaking and that really shouldnt be the case.

Room was dirty, cobwebs and spiders all over rhe ceiling. Double bed was 2 singles pushed together with a very noticeable gap in the middle. We got in at 3am and got late check out but were rudely woken up by the cleaners at 10am (normal check out isnt until 11 so other could have been sleeping too) shouting to each other from different rooms having a conversion

Holes in bed sheets, sink plunger stuck so unable to remove water from sink, toilet fan not working

Stayed in a premium room for a night out in Durham, room very clean, nice shower. Would definitely stay again. Hotel staff very welcoming.

Booked to stay on the 20th Oct, however we couldn't make it due to train cancellations. I phoned Susan who changed our booking to 17th Nov, the new date was agreed twice, I then changed the trains and spa dates for then & booked days off work. Arrived on the 17th to find out we weren’t booked in for that night & they were fully booked. The LOVELY guy serving us said our booking for 17th was changed by Susan to the 10th Nov without informing us. Thankfully he found a room & told us to see Susan tomorrow as she’ll sort an apology for us. After a morning at the spa I had missed calls on my phone, it was Susan asking me to get back to get all our stuff out our room as we can’t stay another night. Our calm spa day was cut very short, went to Susan & she said ‘yeah sorry for the misunderstanding guys’ and waited for us to say ‘that’s fine’ & leave! She blamed us completely, said she never booked us for the 17th even though the proofs on the system. Attitude was awful! Asked for a refund & she said ‘no it was nice enough for us to let you stay last night’! The only apology we got was sorry YOU misheard ME, sorry YOU didn’t understand. We live 2 hours away and she said it’s not that far to go home! Susan also said why would I need to call to say I’ve changed it to the 10th that’s your job! I felt so uncomfortable so stood in the rain for 30mins trying to find another hotel (holiday inn Washington, AMAZING!) Overall an awful hotel being made to feel very small & worthless, never again