斯通酒店

As a black person u wanna avoid this hotel never wrote a review before but this is the worse hotel. My room number was changed immediately when I got there. She was acting nice and all but u could notice the look and expression. So im like dont think to much about it. Let it go. I get in my room obviously it’s not what I requested. I let it slide cause I wanna sleep n continue my journey the following day. Constant noise of doors banging etc. bare I’m mind I wear hearing aids ! When I’m sleeping I don’t wear them so which shows it much better really loud. 10:30 someone opens my door and peed. What if I was naked or getting dress . The check out is at 12. So the is no reason for opening my door. !!!!

工作人員很可愛！然而我們被安排在一個房間裡，電視不能用，窗戶沒有完全關上，也沒有熱水。 工作人員很棒，如果您有車的話，位置也很棒！

Ambiance was amazingly beautiful. The staff members were really friendly with us. Bedroom were clean and comfortable bed.

The hotel is pleasant and is in a great location. The rooms were basic but clean. On arrival the member of staff on reception didn’t have a lot of knowledge when being asked questions. Breakfast times as one example and had to go and find out. Perfectly polite but just not very informative or seemed confident in her role. Breakfast on our first morning was a little strange being asked what we wanted to eat before we’d even sat down. The bacon had a funny after taste and the mushrooms were from a can and not very nice. We didnt have breakfast there again and wish we had t spent the morning on the one for the first morning and gone elsewhere. When asking for a drink from the bar at 2pm with our group of friends I had to ask the person on reception as there was no one at the bar and I was told that it was not possible as there was nobody from catering to serve us. She did then attempt a coffee for two of us and we had to send one back as it tasted like burnt milk. We also were made to feel like we were just an inconvenience even asking for a drink. All in all there just weren’t enough staff and one person on duty for the entire hotel lounge, bar, restaurant, just wasn’t enough. Such a shame as it has so much potential.

Noisy rooms, no soundproofing I asked for a quiet room as I was in a business trip. But next door was noisy at night and being lound. I tried to reach the reception from midnight to 1am in the morning. No one was there. Basically you can do whatever you want at night and no one can help.

Nice clean, comfortable room. The sound of doors being opened/closed outside in the corridor seems extra loud for some reason. Maybe it’s just where my room was situated but yeah. Found it hard to sleep with all the clicking and closing of doors.

This place reeks of "owned by foreign conglomerate which only vaguely understands how a hotel should operate and has little to no direct oversight of day to day management." I've never regretted a hotel choice so quickly in 15 years. They advertise themselves as some kind of country hotel with a bar and restaurant, but both were completely dead at 1700. The one receptionist was also the bartender. 6 quid for a pint, which felt really overpriced given the rest of my experience. No outdoor area to drink and smoke, so the receptionist said I could use the large patio out back... which was unlit and only accessible through a maze of corridors with automatic lighting and then a fire exit. After all that I just skipped everything else and went to my room to watch the large smart TV in bed. The next morning, reality set in. I saw the showerhead was extremely corroded. When I turned the pressure on, the 12" diameter showerhead FELL OFF, missing my head by inches. So I tried to make a coffee to wind down from that only to see the kettle was extremely corroded with residue in the bottom that looked months old. Complained to front desk and got swapped to another room across the hall, but they coded the key card wrong. So I had to trek the 100 yards back to the desk with all my gear to get that fixed. In the new room the kettle was also filthy. And it didn't have a smart TV. They did refund my first night, but I am just so genuinely perplexed and annoyed by the entire affair.

Amazing service. The hotel is really nice, but the people working there are AMAZING. The two girls at the reception were so lovely and helpful (I think one was called Kelsey, sorry! I’m terrible with names). Check in and check out on point and when we asked for some towels we got them in minutes. I recommend this place without any doubt.

There was not adequate staff for the services. Both times we attended the restaurant for dinner, we waited nearly an hour & our food order was wrong. The price of the food was steep for the quality. The staff was annoyed with our questions.