杜塞爾多夫Tonhalle Concert Hall附近酒店

這家酒店似乎很新,牀和浴室都處於最佳狀態。位置並不完美(從中央火車站步行10分鐘;附近幾乎沒有餐館/商店),但我可以住在那裏。主要的缺點是服務。我知道這是一個精選的服務,中等規模的物業,但即使如此,它也低於標準。我有工作人員說英語或德語(週末)有困難。儘管我是 IHG Diamond,但我的工作人員給了我一個糟糕的房間。我有工作人員沒有正確地解決投訴(缺陷暖通空調單元)。再次,我意識到這不是高檔的4-star酒店。儘管如此,即使對於選擇服務屬性,服務也令人不滿意。工作人員似乎訓練得很差。杜塞爾多夫的平均房價往往很低,但我仍在考慮是否給他們另一個機會。

我在牛塔布被公司安排了一晚,因爲公司活動在附近舉行。我的一些同事也是如此。我非常喜歡我的短暫停留。我的大多數同事也喜歡這家酒店。房間不是很寬敞,但是很乾淨,裝修時尚,還配有電視、空調、保險箱和吹風機。不過,沒有迷你酒吧或咖啡/茶製作設施,我們到達時本來會喜歡的,因爲我們在交通中被困了幾個小時,而且非常口渴。早餐是自助式的,非常好。很多選擇,新鮮,準備得很好的食物。工作人員都非常友好和樂於助人。有一點批評:當我們下午4點後不久到達時,只有大約一半的鑰匙卡被編程。我是一個幸運的人,他們馬上就拿到了名片,但我的一些同事不得不等了半個多小時。我稱之爲缺乏組織,特別是因爲我們到達的時間比計劃要晚得多。

I stayed at this hotel for two days when visiting Düsseldorf with my family. The hotel is well located, at the end of Königsallee, the city’s main shopping street. A subway station is located just across the street. There are also a couple of restaurants across the street and two supermarkets behind the hotel. We stayed in a twin room on the top floor which was clean and reasonable in terms of size. The sink was broken but water didn’t leak. The breakfast buffet has few options for a 4-star hotel, there is hardly any fruit and milk alternatives are not available in the buffet, you need to order. Be very careful with charges to your credit cards. The hotel blocked 350 euros on my credit card upon arrival and this amount was not released when I paid for my stay. It’s been a month that I stayed at this hotel and they are still withholding the amount.

Μειναμε με τη συζυγο μου τρεις νυχτες.Το πιο ευκολο ηταν να το βρω.Βγαινοντας απο το κεντρικο σιγηροδρομικο σταθμο το βλεπεις στα 150 μετρα αριστερα.Καινουριο η ανακαινισμενο κτιριο,κομψο και συμπαθητικο.Εισοδοσ στο λομπυ,ομορφος χωρος που μερος του αποτελει και την αιθουσα πρωινου.Ανεβαινεις στα δωματια,δυο ανελκυστηρες γρηγοροι.Δωματιο,οριακα επαρκες σαν χωρος,καθαρο,μγαλο κρεβαττι,ανετο στρωμα,μικρη ντουλαπα,συσκευη καφε,χρηματοκιβωτιο,55 ιντσων 4Κ τηλεοραση,ανετο μπανιο.Καθημερινη καθαριοτητα οχι λεπτομερης,αλλαγη πετσετων αν το θελεις.Δεν υπαρχει πληρης ηχομονωση αλλα ειναι επαρκης.Το πρωινο δεν ειναι αναλογο ενος ξενοδοχειου 4 αστερων,χρειαζεται βελτιωση.Η τοθεσια ειναι τελεια.Με το τραινο μπορεις να πας οπου θελεις στη Γερμανια και οχι μονο,στασεις ταξι,μετρο τραμ λεοφωρειων δυο λεπτα απο την εισοδο.Με τποδια μπορεις να πας σε ολα τα βασικα σημεια της πολης,καναλι,αγορα,παλια πολη,ποταμι.Τελεια τοποθεσια.Αυτα.

First impressions were reasonable, but during our first morning at the hotel, everything soon went downhill. From 8am till around 4pm there were two separate 'evacuations' into the hotel lobby with fire and police services being called both times. After the first evacuation, we went into town, came back 4 hours later, only for the whole hotel to be evacuated again!! Hotel staff were short tempered and nasty, bluntly barking at us to evacuate with hours going by until they finally told us there'd been a water leak. An emergency situation is understandable and I'm not bothered about that event, but the staff's handling of it was utterly poor. A question about needing to return to a hotel room, after several hours of waiting, to collect an inhaler for asthma, was met with grossly insensitive jokes about secretly taking ecstasy and then we were ignored. This whole ordeal largely amounted to the hot water being switched off, which then remained off for several days. One staff member teased we would get 'freebies' from the hotel as a gesture of goodwill for the inconvenience; this did not happen. The main hotel lifts became unusable and after being instructed to use the service lifts instead, a bartender charged towards us screaming and being unbelievably hostile, refusing to let us pass or listen to what other hotel staff had literally just informed us to do. His behaviour was diabolical, but he made no apologies for himself and excused himself from the conversation. It was outrageous seeing the entire hotel be displaced in such a clunky and slapdash way. Most of the hotel staf were rude, blunt and pompous. One single receptionist was polite and friendly, and that was the woman who checked us out. Every three or four hours someone was knocking at our door or entering our room for cleaning purposes; we could scarcely relax. We've never felt so harassed in a hotel. The hotel cups provided were barely fit for a gobful of drink and they even took away our only spoon to stir our drinks. The sanitisation standards of the hotel were inadequate, failing to provide basic antibacterial or hand soaps in rooms; I had to use a face soap to wash my hands and the red seating between the lobby and bar was heavily stained with black marks. The restaurant always seemed closed, tha bar never had more than three tables with customers, the bar layout was so cramped that I banged my leg trying to take a seat and the entire hotel decor was dreary and miserable. Most of the TV channels didn't work either. I think the only positives were having a free apple from the bowl in reception every day and ultimately leaving the hotel forever!

Wonderful hotel with warm and very passionate personnel. Great food and the drinks in the bar should not be missed. Warm and comfortable room, in the morning a great selection of food items at breakfast should not be missed! The hotel is a great place to visit the city with the metro station next to the hotel. A big thanks to you all!

疫情後第一次商務出行，住的還是以前住過的酒店。 不得不説，物價確實是漲了不少。 酒店衞浴瓷器部分是全套唯寶，五金件是全套高儀，很上檔次！ 早餐很棒。 離國王大道很近，步行5分鐘就到。

This hotel had everything that I wanted on my trip to Euroshop. Good English spoken by the staff, plenty of Taxis always available. Great breakfast available with super coffee. The bathroom was top quality and the bed super comfortable. Only criticism would be the lack of kettle and coffee available in the room. Would definitely recommend.

Location was great. Close to Dusseldorf and Mochengladbach. An U-Bahn stop right in front of the hotel. (On-site) Parking was not an issue. If you want to check in during off hours a phone call/email to the hotel, or self check-in at the front door of the hotel will do. Room was clean and quiet. Yes it's tiny but sufficient to a family of four in our case. While the name B&B suggests bed and breakfast, breakfast is not automatically included but can be purchased on site. We got yelled at because we did not purchase the breakfast in advance and walked in and prepared to eat. But wait! We can always pay for it (later) right? The staff covering the morning shift that day argued that people 'normally' pay first (so we can not pay later?!).... To be fair, the dining area was clean and welcoming, and foods were there. There were no signages saying that 'Please pay before sitting down' or 'Please wait here to be seated'. The bottom line is that there is no reason to yell at people, right? Just kindly put down a bill/check would yield a much better travel experience. How did the entire incidence end? We paid for the breakfast, but did not eat anything. We walked across the street and had our breakfast at the McDonald's. We did not want to eat in a bad mood with a rude staff.