The amenities listed on Orbitz at the time of booking stated: Pool, sauna, hot tub, spa etc.
Pool and sauna were differentiators for us. Were were informed after booking that sauna and hot tub are not available. That they are part of the spa and only usable if you book additional paid services through the spa and regardless the spa was booked. This conditional use was not noted.
I was shamed by April in Omni's centralized booking for booking through Orbitz instead of directly, as she claimed the Omni has no control over what Orbitz puts on their amenities. This was contradicted later by the manager at the front desk who said they will make sure it gets fixed. Not a professional interaction, a disappointment in amenities and no offer to rectify.
翻譯