絲綢之路大酒店的評論

I stayed here from 22nd March 2023 evening 7:30 pm, till 24th morning after breakfast. Got this hotel automatically added by MakeMyTrip.com while booking my Sikkim Tour Package. Positives - 1. Room - We had a regular room booked for us with no view. BUT the hotel upgraded us, for free, to a better room with a balcony and a mesmerising view. And the Upgrade was done beforehand, without even asking for it, probably because the HOTEL COULD. This gesture really really enhanced my experience there. I can't be thankful enough to the hotel. - The upgraded room was a corner one and had the WIDE view of the locality, the city, the mountains, the house on the hills, the clouds entrapping them, and a small balcony for breeze and better viewing experience. - The amenities, utilities in the room were perfect. Multiple blankets, wardrobes, sofa, table, beds, everything was well provided. 2. Food - Breakfast was UNLIMITED. Its a buffet with different menu on both the days we ate there. - On 23rd March, I had Bread pakoda ++ Idly ++ Sambhar ++ tea ++ omelettes. - On 24th March, I had Bread pakoda ++ Pasta ++ Plain White Bread ++ Butter ++ Puri ++ Sabji ++ Tea ++ omelettes. - The food was delicious. On both the days, I finished every grain. Took pic of my crystal clean plate, after finishing. - Had dinner only on 22nd March and it tasted great!! 3. Location - - There was a steep spiral road from Main Road to hotel downwards. It was amazing to experience this road and later have evening walk on it. - The hotel is walkable to small shops, houses, other hotels, restaurants, movie theatre, beautifully flower-decorated footover bridges and most importantly, Lal Bazaar on one side and MG Marg on the other. You would never wanna miss these places for the real Gangtok feel. Negatives - Nothing as such. Everything was top notch perfect! My overall rating - 5/5.

Below expectation. There was vide variations in prices. After booking directly through Hotel when i incidently checked the prices after 15 days. prices were dropped by atleast 50%. Pros 1. Near to MG Raod 2. Good views from rooms Cons 1. Service not upto mark even no telephone is there, mobile has be used for reaching them for food, Housekeeping etc. 2.No intent of serving the guest 3. Buffet Breakfast is just basic 4. No lift Our room was on third Floor

Really good hotel neat and clean.Good location near to MG Marg free parking facility with a very welcoming gestures of staff.i specially wants to thanks mr Prajol for helping me during my stay.rooms are neat and clean with balcony food is so tasty feels like home.really appropriate thank you. Highly recommended property at gangtok.

This medium-size hotel is situated on a narrow, steep and tight curve of a lane. The Reception is very much cold and unhelpful. It can offer no cars or tourist information. The standard rooms are small and cramped and in a separate wing with no reception desk. No power all night and no complimentary tea or water bottle on arrival. Premium rooms too are small. Food is simple but expensive. M.G. Market is at least 200 mt. above and very difficult to reach by the steep road where no taxis want to go because of the one way traffic rules. Certainly not suitable for families and couples. I also stayed in a different hotel close by and it was so much better.

One of the best hotel’s in Gangtok.I stayed here 4 nights with my family. All the staffs are really good and friendly. Heartfelt gratitude to Aniket,Samchuk and all the staffs for your wonderful hospitality.

In this review, I will not only share what I found wrong with this hotel, but also the behavior of the hotel's manager who called me after I reviewed the property on the booking site. I had earlier stayed at another Muscatel hotel in Gangtok (Bellevue), faced the same issues there, and moved here later. I had a non-refundable booking, no choice except losing all my booking money. (I have reviewed Muscatel Bellevue also on TripAdvisor.) The problem is the policy of the Muscatel group, of not changing bed linen when their guests check out. Instead, they make the next guests use the same old and dirty bed linen (unless someone complains). Since I knew the problem from Muscatel Bellevue, the first thing I did after getting a room at Grand Silk Route was to inspect the bed linen. It was used and dirty as expected, with strands of hair on the sheet and stains, etc. I called the front office, after which someone came to the room and after seeing hair and other dirt on the bedsheet, called the housekeeping staff. Now I had a bed with fresh sheets, but the room was very noisy due to some hammer work going on in the same or the next building. Next day they changed the room and I moved to another side of the hotel where again I found a bed with dirty and used bed linen. Again I called the front office, and they got the linen changed. It was proved, undoubtedly. They never changed the bed linen unless someone complained. I wrote this issue in my review of the hotel on the booking site, after which a person from the hotel called, saying he managed the hotel (phone number ending with 88337.) His tone was really offensive in which he said the following: 1. He said if I was so particular about a clean bed, then I should book a 5-star hotel. What he meant was that if someone is paying INR 2500 per night for a hotel room in Gangtok, then they deserve only dirty and previously used bed linen. 2. He then said because the bed linen was changed after I complained, my review was unjustified. He did not bother explaining why they do not change bed linen when the guests check out. 3. Furthermore, he was upset about the review, and not about their own policy of providing dirty bed linen. Since his shouting did not seem to end, I told him I was going to end the call, at which point, I heard him use some curse words (not in Hindi or English). I promptly disconnected the call. Before this Muscatel experience, I had a very high opinion of Sikkim. Now I am uncertain if I want to visit that state again.

Stayed here for two days... Amazing experience... Great location, really pleasant and clean rooms, but the thing that makes this such a good place to stay are the staff.. Thank you Aniket and Prabhas for the warm welcome we recieved..