東錫拉丘茲凱瑞爾圈品質酒店及套房

Filthy and NOT HANDICAP FRIENDLY! We arrived late in inclement weather to find no attempts made to clear the entrances or parking lots in handicap parking. The ramps to the lobby were not cleared so could not check in (sent spouse) the side door was at car level but key cards did not work. The back door was key card entry but through snow (not canopied) and about as far from the lobby as possible but near the room. The “roll-in” shower isn’t and there is NO BENCH OR SHOWER CHAIR! The bed has no blankets and you have to climb Mt Everest to transfer into it. I slept on top of the thing covered by my coat. The toilet is dirty, scratched and the seat wiggles. The tall lamp shade is broken and the clock isn’t set (no biggie bc cell phones) The breakfast is continental only, NOT HOT The pool is open but without my wheelchair I couldn’t get to it

Supposed to be in a smoke free room. The entire second floor smelled like cigarette smoke! It got into our Cpap machines, our clothing. Had to rewash our clean clothes and clean our Cpaps when we got home. The smoke detector in our room, was hanging by 2 wires from the ceiling. The back and side doors were being propped open by garbage cans, rocks. Each guest is given a key, so we had the suspicion that people that weren't supposed to be there, were coming in. There was a gal sitting on a heater in a hallway, on her phone, by one of the doors, and when we approached, she took off like a shot. Just made us think, "what the?" The reason we chose this hotel was because the website stated there was a restaurant/lounge. Perfect for us, because we would be tired after traveling. Checked in, and asked about the hours for those, only to find out the restaurant/lounge had not reopened since covid. Disappointment. The hotel was pretty clean, but is old enough, so that clean doesn't look clean. One hand towel for 2 people and no washcloths. Sheets on the bed, but no blanket. Most of the employees we saw were friendly with a "hello." And the continental breakfast was decent. No eggs, but there were pancakes. We won't stay there again and don't recommend it.

This hotel is rundown and needs to be renovated. The staff is trying hard but its tough when you don't have much to work with. The room was clean but not the halls and lobby. The elevator was out of order. Breakfast was non existent at 7:00 AM 9/2/22. The remote control for the TV barely functioned.. Waited 20 minutes to check out because no one was at the front desk. Steer clear.

The hotel was disgusting and smelled horrible everywhere. We were checked into a room that wasn't cleaned from the previous guest, then transferred to another room that had the same problem, then transferred to another room that might have had a brief cleaning but was still dirty. We should have moved to another hotel but it was late and we needed to sleep. When we woke in the morning we realized there was no smoke detector in our room. The guy at the front desk admitted they had no housekeeping staff working that day to clean, but it kind of seems like that's everyday when you look at the place. There was no elevator in service, there were obvious maintenance requirements everywhere you looked in this building. They violate the fire code and should be shut down immediately. I deserve a refund for having to put up this. They shouldn't even be open for business.

Very dirty, place is falling apart, way too expensive for what they offer which is almost nothing. We had no towels and the service desk took hours to find them. They brought us 2 towels for 2 rooms with 3 adults and 2 children, and told us they didn't have others.

Let’s put it this way. The pictures and the hotel are two totally different things. The hotel is so dirty and in poor conditions. They have no supplies in case your sheets are dirty. The front desk man is a sweet heart and takes his job serious, but because of his poor management he has to refund a lot of paying customers. Please do better or just knock the whole thing down so someone who knows how to run a hotel can create a nice hotel that people can actually stay at.