伊斯特維爾曼諾爾Spa酒店

伊斯特維爾曼諾爾Spa酒店的評論

伊斯特維爾曼諾爾Spa酒店

Eastwell Park, Eastwell, 英國查看酒店詳情
伊斯特維爾曼諾爾Spa酒店
伊斯特維爾曼諾爾Spa酒店伊斯特維爾曼諾爾Spa酒店伊斯特維爾曼諾爾Spa酒店
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伊斯特維爾曼諾爾Spa酒店 評論-真實住客評語

3.7/5
77則評價
真實評價
位置3.7
設施3.7
服務3.7
衛生程度3.7
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所有評價(77)
正面評價(59)
附有相片或影片之評價(1)
負評(18)
標準房(雙人床)
入住日期 2022年7月
夫妻/情侶
2則評價
5.0/5
傑出
發佈於 2022年8月2日
Excellent stay. Enjoyed the outdoir pool and Spa facilities.
翻譯
Verified traveler
入住日期 2023年4月
其他
2.0/5
發佈於 2023年4月17日
This was our first stay in a mews house, having been based in the main hotel before. We arrived during a rainy cold weekend to find the room cold - the radiator off and no underfloor heating on to heat what was a very chilly tiled floor with no carpeting. Decor was disappointing and a little faded; not enough tea and coffee supplies were given and the soap dispensers in the bathroom needed the life squeezed out of them to oblige with a sullen splurge. Even the dressing gowns had seen better days. What a shame.
翻譯
Wayne
入住日期 2023年4月
其他
2.0/5
發佈於 2023年4月6日
Main building and grounds were stunning. Bar staff were amazing. Room was not up to the price and housekeeping was poor, shower gel shampoo and conditioner bottles left empty, room simple and basic for the price. Had to shower at the spa, which was adequate but nothing special. Breakfast was nice but the servers were struggling to keep up with demand, clearly under staffed, meaning long waits and slow turn around of tables. Staff uninterested in our feedback on check out
翻譯
Loren
入住日期 2023年2月
其他
4.0/5
很好
發佈於 2023年2月2日
Took a friend for a relaxing break in the midst of some horrible life stuff. We had an issue with the room in that it wasn’t a twin and they moved us within 30 mins. Lovely staff. The spa part was a bit less fun. Both the evening - we were there around 6.30- maybe 8pm and there was an aerobics class. The instructor kept everyone up one end of the pool and was quite chilled so it wasn’t so bad- could have done without it though on a spa break. In the morning we went back over to make up for the evening and the same thing happened, except this time it was right in the centre of the pool area and the instructor woman was screeching at the top of her lungs. She was really shrill. It’s so bad when it’s marketed at a spa hotel and there are clear guest hour parameters between 5pm & 10am that leaves the rest of the time to capitalise on laying on these classes.
翻譯
Veronica
入住日期 2023年3月
家庭旅遊
5.0/5
傑出
發佈於 2023年3月20日
An excellent and very relaxing weekend stay. Staff were friendly, facilities were great and the grounds are lovely. We will return.
翻譯
Jonathan
入住日期 2022年8月
家庭旅遊
2.0/5
發佈於 2022年8月7日
We ordered a twin double bedded room which was not available so one of us slept on the sofa. The drinks and meals were overpriced and mediocre.
翻譯
Brad
入住日期 2024年3月
夫妻/情侶
4.0/5
很好
發佈於 2024年3月5日
A most beautiful property in enchanting grounds. The Spa is a huge let down as it’s riddled with MOLD ! That’s a health hazard and needs attention ASAP !
翻譯
Logan
入住日期 2024年1月
其他
2.0/5
發佈於 2024年1月19日
We had high expectations but didn’t have a good stay due to the poor room quality. We were given a twin instead of double bed despite our request. The bathroom ceiling filter broke on the first night of our arrival & therefore maintenance had to fix it. Despite us reminding x3, housekeeping wasn’t done. Whilst the spa was nice & staff friendly, considering the price paid, I wouldn’t recommend anyone to stay here
翻譯
Emma
入住日期 2023年12月
其他
4.0/5
很好
發佈於 2023年12月28日
I had expected a little more from a Champneys hotel. The hotel was beautiful, staff all very friendly and attentive. Breakfast was tasty and filling The room was a good size however there were a number of issues. The taps made a loud squeaking noise when switched on, the windows opened but they were either wide open or shut seemed the catch was broken. The sheet on the bed didnt cover the mattress fully and had a hole in it and the pillows were not comfortable. I woke up with a headache due to sleeping awkwardly. Tried to call reception about these points but no one answered. For the money they ask for this room I dont feel we got our moneys worth I really expected more of a luxury experience than the reality.
翻譯
Niki
入住日期 2023年10月
其他
2.0/5
發佈於 2023年10月29日
Upon arrival wasn’t told about spa access times or breakfast times and location, felt a little rushed. Spa and pool area is not clean, purely staffed and the number of guests in it isn’t accounted for so made it incredibly over crowed and not pleasant to stay. Rooms are not kept modern and poor bed linen. Breakfast was greater by a leaking ceiling and guests not moved elsewhere - service was incredibly slow before that even happened. Full English however was decent. Overall a let down and a waste of money.
翻譯
David
入住日期 2023年9月
其他
3.0/5
發佈於 2023年9月10日
Hotel grounds and building are very impressive. The spa is in need of a bit of maintenance - jacuzzi was not working - and 2 of the 3 jets in the aqua pool were broken. Paint was coming off the ceiling too. Pool area was quite crowded so you didn’t have the sense of relaxation that I wanted. Sauna and steam room were good. My wife had a treatment and that was lovely as were all the staff. Main hotel feels like it is being run as a training centre - everyone was quite young and they didn’t provide the best of service. It also felt like they were rushed off their feet or maybe a little inefficient. Waited in the terrace for 15 minutes until being server by a polite young man who had walked past us several times only taking one order at a time. So maybe that was also part of the problem. Bar staff were very friendly when I got fed up and got the drinks myself later on after dinner. Food was good but again service was a little slow and no real follow up to check if we were ok and to provide more drinks. Overall the stay was ok - but not as good as we were hoping for especially for the price paid.
翻譯
Hannah
入住日期 2023年9月
其他
3.0/5
發佈於 2023年9月7日
Having spent as much as we did and knowing we were coming to a supposed 4 star hotel to say we were disappointed is an understatement! We were initially ignored on arrival as the conversation the employees were having was obviously more important than guests. Once acknowledged, check in was great. However our room was tiny, dirty on the carpets and window sill and spiders all over the ceiling, not at all what we expected! The TV was totally useless and had no access to any channels or apps! Thankfully the bed was comfortable so we slept well. Breakfast the next morning was a shambles! Took over an hour to be served! The cold buffet was tasty, but ran out quickly, staff didn’t seem to notice. The cooked breakfast was bland, over cooked and some parts, inedible!! Thankfully the Spa and massage were amazing but these were paid for separately. Avoid the hotel, they don’t seem bothered by customer’s dissatisfaction either.
翻譯
Scott
入住日期 2023年8月
夫妻/情侶
5.0/5
傑出
發佈於 2023年8月22日
This was our second visit to Eastwell Manor. We love the hotel and grounds, but this time around it didn’t seem to feel as special. On our first day the showers in the Champneys spa were broken. The outside pool had a lot of dirt in the bottom and didn’t seem to have been cleaned for a while. Strangely outside of our room were about 10 dead wasps on the cream coloured carpet. Whilst the cleaners had been in and cleaned our room, they seem to have stepped over the walls and left them there for our 3 day stay (they were very difficult to miss). The room was pleasant but extremely hot and had no comfort cooling/heating system. Even with a fan it was very hot.
翻譯
Jamie
入住日期 2023年8月
夫妻/情侶
3.0/5
發佈於 2023年8月20日
Beautiful location and stunning gardens however rooms are not of high quality; Dusty, dead insects, no mirror in bathroom, no exhaust fan and no air conditioning making the room extremely hot and uncomfortable to sleep in. Restaurant staff reminded me of Fawlty Towers.
翻譯
Deane
入住日期 2023年8月
其他
2.0/5
發佈於 2023年8月15日
Eastwell manor is supposed to be rated 4 stars. The spa experience definitely is, the quality of the room’s especially in the mews is appalling. We had to change our room as on arrival the toilet seat was hanging off, the shower curtain was hanging off the shower didn’t work. The room carpet was filthy stained and the room was dirty. The room we were moved to was also filthy the wooden floor was stained with white paint and generally marked with stains from spilt drinks. The shower door leaked and the tray was rusting at each end of the door. We had 6 rooms booked in total all our friends even those in the main building had similar issues regards the cleanliness. My daughter the bride to be couldn’t even shower in her own room due to no water from the shower head. Appalling.
翻譯