愛丁堡小屋的評論

在這裡預訂沒有工作人員沒有酒吧和早餐從早上 830 點開始對我來說太晚了，真是個錯誤。當我們公司的預訂系統顯示為 4 星級酒店時，自助服務處於極端狀態，我期望一間不是 4 星級的浴室，床非常柔軟，沒有任何便利設施。

我們於 2 月 11 日至 2 月 14 日住在 Edinburgh Lodge West End，但在入住期間遇到了一些問題。這家酒店被宣傳為 4 星，但事實並非如此。我們大約在星期五下午 5 點 20 分到達，我們立即發現我們無法在現場停車。預訂這家酒店的主要原因是它包括停車位，我什至在預訂前打電話詢問停車是否有問題，並保證不會有問題。大部分停車場都被一個大帳篷佔用，現場停車不是一種選擇。接待處沒有人，所以我按了可視門鈴，被告知馬路對面的停車場在 6 點後免費。所以我們必須立即支付週五 40 分鐘的停車費和周一早上 8:30 開始的額外停車費向前。我們已經被告知由於covid而提供自助入住服務，這不是問題但是當我們進入房間並打開散熱器上的暖氣時發出很大的噪音，所以我回到門鈴詢問是否它可能會流血。工作人員很快就來處理這個問題，並為我們提供了另一個房間，因為散熱器仍在發出噪音，但是另一個房間的浴室要小得多，而且散熱器沒有打開，看看問題是否會在這裡持續存在，我們也可以清楚地聽到隔壁房間的客人，所以決定留在我們原來的房間，只打開浴室散熱器。星期六早上，為我們的散熱器流血的那個人正在獨自管理接待處、用餐區和廚房。我們點了 2 份英式早餐，當他們到達時，香腸是生的，炒雞蛋也沒有煮熟。我們可以看到那個人很忙，這個地方人手不足，所以沒有抱怨，但我們有照片要附上。星期天早上，我點了素食早餐以避免同樣的問題，我的伙伴重新點了普通早餐。週日有 2 名員工在工作，顯然服務得到了很大改善。這次的肉類早餐有一個chipolata，並且是煮熟的，但是宣傳素食手指的素食早餐帶有魚手指。女服務員聲稱這是一條無魚的魚手指，但隔壁桌子上的女士點了同樣的早餐，並收到了一個麵包屑的蔬菜手指，所以這似乎不太可能。週日晚上，火警響起，撥打 WhatsApp 號碼的電話無人接聽，整個大樓都找不到任何人。終於有人接聽了所提供號碼的電話，並關閉了已經響亮約 10 分鐘的警報。如果這是一場真正的火災，我不確定會發生什麼，因為沒有工作人員到達，甚至沒有意識到警報。臥室裡滿是灰塵，浴室設計得像個潮濕的房間，但淋浴噴到房間裡，無處可排水，造成浴室濕透，別無選擇，只能用毛巾停下來

巴士站就在馬路對面到市中心約 10 分鐘路程。乾草市場設施僅幾分鐘路程。我們不得不將汽車停在幾分鐘外的街道上，因為一個區域的大帳篷佔用了停車位，但它確實告訴你，當橄欖球比賽時，情況就是這樣。房間大小適中。大量的電源點。電視、茶/咖啡設施、熨斗、吹風機、2 個枕頭、浴室內的洗浴用品。大淋浴。早餐有幾種果汁、3-4 種麥片和熟食早餐可供選擇。員工友好。

went for the footy an luckily didnt stay. staff looked overworked an unhappy. prices were high. mess everywhere. canny imagine stayin there a night like ave to write more for the 200 character limit...took a look at the other reviews when a left. looks like it smells and has no heatin. canny confirm, but guess that settles that. am staying at the roseate tonight

Large, comfortable, beautiful hotel. Huge room. Not far from the airport and easy to get to things we wanted to do during our stay. Big gorgeous bay windows in our room. Staff was never at the desk but they always answered promptly when we called and were accommodating and helpful. On a very quiet street so that was nice, also. Bus stop and shops and restaurants nearby. Teapot in our room. We would definitely stay here again. Staff was very warm and friendly.

We booked this hotel as it was our twentieth wedding anniversary in September and we were also taking our daughter to university for the first time so lots to celebrate. After checking in, we were told by the only visible member of staff that breakfast was not included and it would be an additional amount if we wanted it. However, on our return home I checked my emails and noticed breakfast WAS included in the price when I booked it so therefore we never got it. After settling our daughter into university my husband and I went into the town to hit some bars. The owner called my husband and said he forgot to take payment when we checked in so what time would we back to make payment. My husband explained we were now out for the night and would pay when we either got home or checked out. He then said to my husband what time would we be leaving t in the morning? My husband said I don’t know why? He then insinuated that we would do a run for it and not pay! Our vehicle was in the drive so why would we and how rude? Five minutes late he called back AGAIN and this time I took the call and he asked me when would we be coming home and I said we are now out for the evening so wouldn’t make payment until the morning, he said well I need it now. So to give us peace to try and enjoy our evening I said fine I will just pay you over the phone now. Thankfully he then left us alone. We later returned that evening, just wanting a shower and bed. Put on the shower and the shower went nuts and started leaking all over the floor and within seconds the narrow bathroom was flooded. My husband called the owner who then came to have a look at it and just said I will be back, then returned with a toolkit to start fixing it. My husband said no, just leave it please as we just want to go to bed. A bed that gave us one pillow each btw, £200 for the night INCLUDING breakfast that we didn’t get, you would think we might get two pillows each!! So the following morning we went down to check out and as my husband handed over the keys he just got grunted a thanks. No how was your stay? No sorry for harassing you over the money, no sorry about the shower……..very rude I have to say. We have stayed in much nicer hotels in city centres at a much cheaper rate that have given us a wonderful stay but I would never stay in this place again. Awful.

This is a very pleasant place and we stayed two nights. I like the location because I didn't want to stay in part of the Royal Mile. This is a short bus ride or a twenty minute walk to the Royal Mile. Many cafes, and restaurants in this part of town and not the tourist trap you find down the road.

There was no heating! At a hotel! In Scotland! I don't think I have the words. The ratings and generous reviews are misleading and a disservice to anyone expecting to stay at something resembling a hotel. Have had more comfortable camping trips. Poorly kept rooms, no sound proofing and an invisible staff.

Excellent and cosy place to stay with a modern theme but keeping in character with the building itself, nice shower and great helpful receptionist who was willing to help us with all our questions and advise of good places to visit. It was like a home from home

We booked a double room for 4 nights. The reception area is nothing like the website nor the rooms. The place has a very shabby feel and a strange smell. I saw the kitchen which was very small and untidy and there was a pack of bacon left out when there was a heatwave going on. I would not have eaten there. Our room had a window that didn’t open much and our bed sheets had stains on it and a ***** hair. We didn’t stay!! Very misleading website

Firstly, I don't like to speak bad of anywhere without reason, however this place as so much potential but needs someone in there to manage it and bring the best out of it. It's a 30 min walk to the castle, with bus stops right outside. The room was spacious with a comfy bed and a reasonably newly refurbished bathroom and free parking which was my reason for booking in the first place( because not many places have free parking) I decided to have breakfast included and this is where it all falls dreadfully by the wayside. When we got to the breakfast room, there were cereals on show, but no milk. The bloke who we had just passed in the corridor emptying the rooms and cleaning them came in to offer us a menu, he disappeared because he was also on reception but on returning took our order(although we asked for milk, none arrived, so we gave up on cereal ) no fresh fruit available either or juice( we did eventually get juice towards the end) We had the full Scottish breakfast( sure the same guy had to go and cook it, because he was gone for an age) when it came, it wouldn't have been fit for a child. The produce was really poor and terribly cooked, we were given white toast ( never asked for any alternative) and the cutlery was all tarnished and black. This hotel is not a 4 star hotel as advertised. Second morning it again was just the same guy running around doing everything( not his fault, he did his best) To summarise, I would use this place for ROOM ONLY, but steer well clear of the breakfast, not value for money. Hope that the potential gets recognised and someone gives this place a bit of TLC, could be great.

Clean, comfortable, and nice staff. Check-in and Check-out was very easy. The room and bathroom were very nice. It is about a 30 minute walk to Edinburgh Castle. There is public transportation, but we didn't use that option. We stayed two nights and enjoyed ourselves.

Parking is NOT free despite advert (£10 a day). We stayed one night . Room was comfortable and warm. Staff were very friendly. Lots of choice for breakfast . I had a cooked breakfast and was served a small amount of scrambled eggs (about a tablespoon) and a small mushroom sliced (teaspoon serving) which was quite amusing. Shops and cinema within easy walking distance.