Where to start? No one to greet us, despite email stating our arrival time. We had to ring a number on the front door to be let in and was told to find an envelope with our key in it. The bedroom was very outdated. The decorative cushions on the bed looked as though they'd never been washed. I moved them off the bed straight away to find some stray black hairs underneath, which I also found on the bathroom floor and under the handwash on the sink, along with cobwebs, a daddy long legs and 3 spiders around the room (1 of which I rescued from the shower). The bedding was ripped all over. I initially saw my side and told my partner, who then confirmed it was the same throughout the stitching, exposing the duvet underneath. I thankfully took my own towels, so I slept on one of them as I didn't trust the pillows. The bed itself was quite hard and every time one of use moved, it moved on the floor a bit and squeaked which meant we barely got much sleep. With lighter nights, I drew the curtains before trying to sleep, and the metal tie back holder smashed to the floor, narrowly missing my foot. Not to mention the amount of dust actually on the curtains. The bottom of one side was even higher than the other and one side was frayed which looked awful. My partner opened the bedside drawer and the handle came out before any of the drawer did (pictured). I made drinks in very old, tiny mugs supplied, but the positioning of the tea/coffee station meant hunching over to complete the task as it was so low down. As I located the bin to throw away the teabag, the bin was broken, meaning having to touch the bin lid with my hand to open it, which wasn't nice as the room wasn't fully clean. The remote looked to have never been cleaned and was full of grime. The door to the room was very loud and needed a good oiling and the door to the bathroom required a key to keep others from using it, as it's external to the bedroom, across the hall. (That wasn't the issue). The issue was that in order to fill the kettle, we had to go across the hall, put the kettle on the floor, rattle around with the key for a while (door was hard to unlock) and then put the kettle back on the floor to then lock the door back up, before heading back to your room. A lot of faffing. In the morning, after my shower, I found the hairdryer and tried to plug it in on one side of the bed as it was near the mirror (on the back of the door), but the plugs were for shavers only. The only plug socket I could use was over the other side of the room, so I couldn't use the mirror to get ready. Overall, I did a couple of positives. One was that the bathroom was very sleek and modern and the second was the parking as there was plenty of space outside but that is all I can really praise. It seems as though someone is needed specifically to clean. When trying to serve breakfast, clean rooms and do too many other things at once, it is noticable and things will get missed. There are small things that can
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