16皮爾瑞格旅館(16 Pilrig Guest House)

這家飯店的服務非常糟糕！我們要求取消但沒有回覆。然後我們走進去，卻被告知取消已經被批准，並將退款給我們，這樣我們就無法辦理入住。但最後他們食言了，沒有退款！不過，我們非常感謝攜程在與飯店談判方面所做的努力。

地點很好，接待員非常友善，樂於助人。很好的經驗。

The room was very clean and very cost-effective

Disappointed

First impressions: Dinning room and reception dirty. Old and new sheets piled up in the dinning room, are guests expected to eat there? And old rotting banana the only piece of fruit in the fruit bowl turning black and prefectly representing this property. My group arrived and the young lad seemed to have no idea what he was doing. Couldnt find our booking and phone the manager. Gives the phone to me and the manger says hotel.com cancelled my booking. When i called hotel.com to recieve a refund they said they didnt cancel my booking and that the hotel has my money, the hotel refused my refund request then saying it wasnt ********** that cancelled it was me? So i wasnt entitled to a refund?! Lying and changing the story to avoid refunding me. It was eventually discovered I hadnt cancelled like they suggested i did so EVENTUALLY refunded. Disgusting how they will do or say anything to keep you from recieving your money back! Tried speaking with the manager about this as well they said over the phone that theyre the manager but once they realised i wanted my money back they changed their story and pretended they had I idea what i was talking about theyre one a receptionist? ********** do the right thing and stop doing business with these scammers.

我們到達酒店，受到一位會說英語的年輕人的歡迎，這不是問題，他非常友善，但由於他不會英語，很難找到預訂，但是我幫助了這件事。 我們進入房間，房間足夠好，裝飾漂亮，但很小，但因為我們只是在這裡睡覺，所以我們不介意。 然而，到了晚上，房間變得更糟......房間裡管道的噪音非常大，讓我們整晚都睡不著， 我們知道這不是酒店的錯，但上面的房間在任何時候都非常非常大聲。 房間裡沒有賀卡或任何東西可以讓我們知道我們需要什麼時間退房，或者無線網絡密碼是什麼。 電視遙控器被砸壞了，無法與電視配合使用。 這家賓館足夠好，位置優越，但由於房間非常吵鬧並且缺乏服務。我們不會再回到這裡