My room had bed bugs and the issue was not sorted when I reported it. Half-way through my stay I noticed that I had been bitten in the night and my bedding was stained with bed bug excrement. My window could not open so the insects came from within the room. I will spare you the photographs of my back with rows of bed bug bites; they are unequivocal and developed further in the days following my stay (as is the lifecycle of bed bug bites.) When I reported all this to reception — long before I was due to check-out — they told me that they could not move me to a different room, they could not refund me for the remaining nights so I could stay elsewhere, and they could not escalate the issue themselves. The staff were lovely and sympathetic to my marks, the evidence of bed bugs on my bedding and they tried to repair my window (so I could sleep in more tolerable temperature and cover more skin) to no avail. I emailed Whitbread, as instructed, to complain. Despite the promise of a reply within 10 days, the time has passed and I am yet to hear back. I stayed in this hotel for (relatively) cheap accommodation during the Edinburgh Festival. I have now spent considerable money fumigating all my clothes, bags and possessions before bringing them back into my home. I didn’t expect much from this hotel, but preventing bed bugs (or taking a single piece of action upon the discovery of bed bugs) ought to be the bare minimum. I am appalled and advise you to avoid Premier Inn Edinburgh East or any of its cousins.
翻譯