費爾蒙特麥克唐納酒店(Fairmont Hotel Macdonald)

Everything is good! Even the restaurant food is good. Will book again.

Booked the Gold Level room for 2 nights. At check in was advised there was a mistake and I would be down graded to a different room for a slightly less expensive rate. I asked if I could get the Gold level for my second night, the front desk clerk indicated it was fully booked for night 2 as well. The room i got looked like it hadnt been remodelled in 30 years. I regularly stay in Edmonton and the room i received was definitely the worst Ive ever had. I decided to check out the next morning. At check out the front desk staff advised that they could switch me to Gold however I'd already booked at another hotel. Then they charged me $25? I believe for drinking a bottle of water and a jar of nuts from the mini bar. Beautiful property. Also noticed some required repairs in hallway leading to my room.

A bit disappointed that we reserved river view on our second night. When we arrived after 3PM checkout our room was available (only a king bed was available) but there are 2 adults and 2 kids. They then told us they would upgrade our room and still have river view. But the room is not a River view (still city view, with a peak of the River) and the layout isn’t much different then our first room. They hyped the room up as an upgrade but we didn’t get our River view 😭. So not the best experience.

We stayed for our 25th wedding anniversary. We were married at a Fairmont property 25 years ago and have celebrated many special occasions at Fairmont hotels over the years. At check-in, reception struggled to find a room in the class that we had booked. They ended up assigning us to a down-graded room despite the fact that we had mentioned celebrating a special occasion. The whole experience left us feeling very disappointed. We will be looking elsewhere for our next special occasion.