倫敦希思羅機場賓館(London Heathrow Guesthouse)

I booked the property very late in the night, and landed at the property on 21st June at 3am ( night 3 am) I completely understand, it's an unearthly hour They first, DID NOT let me inside the property, then, DID not acknowledge the email booking that I presented to them They DID NOT give me the room They charged me extra by cash GBP 150 Did not give me receipt for cash payment Also, they swiped my CC twice So, I have paid to your company Plus GBP 300 to my CC Bank 90 GBP in cash to them 100 Euro in cash to them

Manager Michael was impossibly rude - talking over the guests, shoving his female colleagues aside and taking an arrogant and imperious tone. The rooms were worse than described. An argument ensued between staff and was resolved by further shouting. Don't deal with these scammers. A thoroughly uncomfortable experience.

I wish more people could read all the negative reviews about this property because they are all true. Consider yourself warned. I lived in London Heathrow Guesthouse on a rolling contract for 5 months. Since Ieft in May 2022, the caretaker Tony has withheld my deposit for false allegations. He’s asserted that I’d broken the door lock and needed to replace the entire door as a result. I have evidence that there’d been pre-existing damage to the door, and despite my requests to have it checked, he’d left the the property in disrepair. It’s taken him months but he’s not provided a quote for the repairs—because he did not get anything repaired at all. I visited the guesthouse in November 2022 to verify that. He flat out lied about it to scam me, and yet he claims he’s been in the business for 15 years. A business of what exactly? The hosts can pretend to be nice, friendly, and helpful. But don’t fall for it. Now I have a small claims case against them. Avoid at all costs if you value your peace of mind and well-being. Worst decision I’ve made in choosing my accommodation.

Charged a £20 deposit for the room key, which wasn’t made clear. The room stank of stale cigarette smoke, and the shower plug was blocked and nearly overflowed when I was showering.

我到達希思羅機場並撥打了他們的官方電話號碼（以確保有人在前台讓我進入），但沒有人接聽。我一直嘗試聯繫客服人員 30 分鐘，但無人接聽。他們在工作時間沒有接聽電話。當我最終乘坐出租車到達時，一名員工拒絕讓我進入我的房間，並試圖在我想要房間時再次向我收費。公司拒絕退款，所以我在卡上提出異議

對於 140 英鎊的價格，房間沒有廁所，沒有淋浴！我去過的最糟糕的地方！ 如您網頁上所示，希思羅機場不提供班車服務。您的網頁應該修改有關倫敦希思羅賓館的信息！

莫妮卡和托尼非常有禮貌，熱情，樂於助人，滿足我們的所有需求。我們租了一間帶兩張床和一間浴室/淋浴的臥室。很乾淨。早餐是自製的英式早餐，面帶微笑。家具有點舊。不是希爾頓或凱悅酒店。但這是魅力（和價格）的一部分。