埃拉特Big附近酒店

酒店本身足夠體面,在一個很好的區域,埃拉特的所有主要地區都可以到達,商店和餐館都在酒店步行距離之內。房間是體面的,相當大小,所有房間設施都很好。早餐也不錯,品種豐富,呈現得很好。酒店哪裏落空了。當我們的房間服務時,旁邊沒有做羽絨被,只是扔在牀墊上,根本沒有重新做。最主要的事情,它很簡單,修復,工作人員粗魯,無私,幾乎沒有微笑。我想說他們更皺眉。前台工作人員是地段最好的,但要求您房間號早餐的女士簡直太粗魯了,我震驚了。另一個缺點是酒店的停車區,酒店外面的接待區很髒。到處亂扔垃圾,不在乎它是酒店的理由。對於你支付的費用,我認爲這真的是平均水平。

在17.5和21.5之間入住的酒店,酒店陳舊,餐廳合理,泳池標準。但客服很差。我們訂了2人的房間,到了兩位同事,得到了一張雙人牀的房間。我們被告知要打電話給客房服務,他們會來把牀分開。我們打電話,到達的傢伙說牀不能換,因爲底座不允許在房間裏,如果你想你可以把沙發牀安排成牀 - 在同一呼吸中,他建議打電話給接待處換我們的房間。我去前台,我提到情況,店員忍不住把我交給了酒店經理她只是對我大喊,我不應該來找她或聯繫她,我告訴她,前台接待把我交給她,所以我來了-她真的沒有興趣。意識到我不太會得到的另一個房間,我要求客房服務安排牀的沙發。客房服務再次到達,給我們帶來了毯子牀單和枕頭。我打電話給客服,說我沒有支付低於酒店任何客人的錢,爲什麼我們其中一個人睡在沙發上??員工告訴我她沒有什麼可做的,我要求校長回我。直到今天(假期結束後),我正在等待同樣的電話。我們和兩個成年人一起睡,其中一個躺在牀上,一個在沙發上(無法打開!)整個假期。還有一點,你也可以到房間,看到垃圾桶,早上7點叫醒,一輛卡車來疏散他們。

In short hotel is fine... just fine... But those looking for a real review, there are highs and lows. Highs: The staff is friendly and they are everywhere, cleaning the pool, the buffet area and the rooms (our housekeeper on the 11th floor, I think his name was Mohamed, was amazing!!) The pool is big and towels are plentiful even when it is busy. Drink and food prices by the pool are reasonable for a resort. High but reasonable. There is a small convenience store just to the side of the hotel where you can buy cold drinks to take to the room. The AC works well, except when you are asleep and the motion detector clicks the AC off and you wake up sweating and need to wave your arms around for the AC to kick back on. Towels were fresh and clean. Lows: The food is just not good. It is pretty and plentiful but has no taste. (there were 2 items in 4 days that we loved. The spicy fish on Friday and the Bahn rolls with Asado on Saturday). Besides that everything needed salt and flavor. The ”chef” who cut the salad was super nice and made everything fresh. The hotel is old, old, old... Hot in the elevators, much of the old areas that used to be cool are closed down, even when it was packed. The floors are clean but look old. Rooms are again, old but clean. The buffet area, again, old and clean. You just can't keep the old and clean for 25 years, hotels need renovation. Check-in takes forever. Most people come in on Thursday or Sunday. Put another few people on the check-in for the busy hours... come on people...service!! Lifeguards - there are 3 that I saw but only 1 actually did anything. One of the guards was 100% sleeping while on duty. And one guard for 2 pools is never enough. All of it could be so much better if the food was good. We would even overlook the old rooms and public areas. But eating there breakfast and dinner for 3 days, we just felt that we had to leave on the forth night for dinner. Couldn't take the blah anymore. If you are looking for a great restaurant try La Cucina, just down the boardwalk. Oh - one more thing. We had 90+ people in our group and the hotel wouldn't set us all up in one area for Shabbat dinner on Friday. So much of the benefit of being together is doing Shabbat together. What's the big deal? You have a company paying so much to bring their people and you can't find us a corner to reserve for one evening? That's just bad business. For that reason, more than anything else, we will not return to Herods. if a company doesn't want our business we will take it elsewhere.