星際尼爾瓦納套房-全包型酒店

Great stay

Прибыли вчера 16 марта получили номер люкс ,довольно быстро. номер обустроен с всеми необходимыми удобствами для семьи и для дитей. Выйдя на территорию гостиницы при температуре 35° жары мы обнаружили что внешний бассейн закрыт. Когда мы обратились в администрацию гостиницы то нам ответили что ещё не сезон и бассейн откроется только 1 апреля, поэтому мы вынуждены сейчас сидеть возле бассейна и жарится на 35°. В администрацию гостиницы обратились ещё несколько пар отдыхающих в этой гостинице но получили тот же самый ответ. Еда в гостинице очень стандартная. Есть и плюсы в баре с 11:00 есть свободно холодная горячая и алкогольная выпивка

Not a recommended hotel chain. Their cancellation policy is problematic, even when cancelling more than 60 days in advance, a fee is still charged. The customer service experience is disappointing: cancellation cannot be done online and requires both an email and a phone call, which feels unnecessarily complicated. There are plenty of excellent hotel chains that offer a smoother, more transparent process, so there is really no reason to deal with this level of inconvenience.

Can't recommend this hotel The children's slides in the pool do not work (and judging by the rest of the comments, it is not known when they worked at all for the last time), and this is one of the reasons why we chose this hotel). It is not clear why they post photos of these slides, if they do not work - this is a real deception of guests. Both bars in the hotel "do not work because of the situation in the country." I perfectly understand the situation in the country (we have a war right now), and it was because of this situation that we moved from our house to a hotel. In which, in the end, you can't even drink water, because the bars are closed. I am already silent about the fact that the presence of a pool bar was also one of the reasons for choosing this particular hotel. Second pool (heated) it was filled with water, but it was permanently closed to guests, so at the end of October it was possible to swim only in the main pool without heating. In general, a hopelessly spoiled weekend and a waste of money.