萊芒湖酒店(Hotel Lac Leman)

Great place and amazing location. Recommended stay. Enjoyed my time.

It is good to stay in

Let me start with the pros of this hotel but please read the cons before getting excited and booking the hotel. Pros: 1. Excellent breakfast buffet. Compared to western hotels of same level and even much higher level this is quality delicious breakfast that is diverse with professional staffing. 2. Location which was the main reason I chose the hotel. Safe area very near the international main Tunisian Carthage airport. If u use bolt app it will cost you nothing to get to airport from there and it will be within 10-20 min even at peak hours. 3. Good free wifi Cons: 1. Receptionist was very rude and unprofessional specially the girl in the reception Rabeb and she did everything infront of what looked like her supervisor older lady with lighter hair. From the check in we arrived early and we told her we are just letting you know that we are here and will wait for the designated check in time. when it was noon time I just went back to her and asked kindly if she could find us a room as we are very tired and exhasuted she then threw a huge temper tentrum on me and starting yelling no no no I will not promise any room and your room might not be ready at any time soon and do not come asking again. I told here I have booked one room at least give me one so our group can take turns at resting since it sounds like it is going to be a while for the room to be prepared she further started yelling at me again and saying I do not care I have no rooms and u will have to wait . All

I liked the fact that the hotel was in a good location and close to the airport. I didn't like the service at all. The staff was unprofessional. When I arrived, I didn't find towels for the bathroom. I have to call several times to receive them. I asked for a wake-up call at 7 am in the morning. The receptionist never called. I almost missed my flight because of this. Finally, the breakfast was low quality and terrible. They just give the minimum to receive the maximum. This does not work.

Si on oublie la coupure de l’air climatisé durant la journée de canicule là où mon suite affiche 32 degré à l’intérieur, je peux confirmer que c’est un hôtel excellent. Je recommande

Just sued one night as it is convenient to the airport. Very pleasant, lovely staff especially in the dining room.

Internet keeps disconnecting, when I asked for maintenance they ignored my request. There is smell in some rooms, with no opinion to change the room