愛妮島阿哈娜度假村

我經常對一些不好的評論不屑一顧，認為它不會那麼糟糕，但實際上這家酒店是我經歷過的最糟糕的酒店，感覺就像一個完全的旅遊陷阱。我在東南亞和整個亞洲進行了廣泛的旅行，住過從經濟型旅館到豪華酒店的各種地方，沒有什麼比這更令人失望的了。主要問題： 位置：它位於山頂，距離愛妮島鎮約 25 分鐘路程，位置不佳，該地區是一個建築工地，周圍沒有其他東西。計程車、嘟嘟車等不會上山，因此您可能需要步行上山。這本質上是在岩石小路上進行 10-15 分鐘的上坡步行。他們說某個地方需要 5 分鐘，這是非常不現實的，這是 10-15 分鐘的上坡跋涉。他們沒有提供前往愛妮島鎮的免費班車，而是利用了你被困的事實，向你收取當地出租車費用10 倍的費用來使用他們的4x4，他們也只有一輛你將與其他客人競爭，我必須等待使用時3小時即可取貨。到愛妮島鎮的往返費用是 30 美元（嘟嘟車應該是 3 美元）。 設施： 飯店本身有一個小型游泳池、餐廳和5間客房。你可能會認為圖像看起來不錯，這完全是膚淺的，你很快就會發現它很累而且不切實際。餐廳是開放的，沒有空調，與愛妮島鎮相比，食物價格昂貴且品質較差，您也不允許從外面攜帶食物或飲料，而且由於位置不佳，您將被迫在那裡吃飯。 沒有冰箱，房間骯髒，螞蟻出沒，發黴。 工作人員粗魯且冷漠，房間沒有窗簾，所以你可以從外面看到床，浴室有一個透明網，工作人員在外面徘徊。 而且，即使酒店裡沒有人，他們也會從酒吧播放音樂（大部分都是同樣的俗氣EDM 循環），低音炮的聲音非常大，從早上8 點到晚上10 點/11 點左右，房間裡的重低音播放得非常大聲。考慮到房間太熱，這不是問題，但我們的房間裡沒有熱水（或當時其他人在那裡），不知道為什麼你想要洗個冷水澡，但這就是你所能得到的。真的不相信有人會高興住在這裡，菲律賓酒店通常不是最有價值的，但這將它提升到一個全新的水平

我們在這家酒店住了 4 晚，酒店離市中心很遠，如果你想去愛妮島，你需要 20/25 分鐘騎摩托車，酒店也可以帶你去那裡，但平均 1800 菲律賓比索！這家旅館的一切都比較貴，飲料，餐廳，甚至餐桌上的一瓶水都是收費的，而餐廳卻為您提供無限量的飲用水！ 進入酒店的路很糟糕，（在泥土和石頭上爬得很厲害）如果你租一輛摩托車，你最好是一個好司機！ 飯店風景優美，房間寬敞，床上用品舒適，但沒有什麼可以懸掛您的物品的東西。 出發時，我們被要求選擇早餐，早餐必須在早上 7 點準備好……結果，早餐在早上 7:20 供應，並在早上 7:30 出發！ 我們非常失望，預訂時的照片非常漂亮，但對他的情況缺乏誠實！

首先，我要讓您知道我們對此預訂感到多麼失望。預訂中列出的許多飯店設施在辦理入住時並不存在，並且完全無法使用。 首先也是最重要的是，這家飯店距離市中心超過 25 分鐘路程，無法透過三輪車或普通汽車到達飯店。需要租用一輛四輪傳動車往返市中心，費用為 PHP800。上午 11 點到下午 2 點沒有運轉電源。抵達後，迎接我們的是一座非常陡峭的未完工的山，該山已經破損且維護得不好。房間裡沒有保險箱可以存放貴重物品或護照，也沒有冰箱可以冷藏水和其他設施。在所有其他飯店，我們都提供免費的水在房間裡飲用或在水壺中使用，但這家酒店每天只提供 2 瓶水，每瓶水收費 80 菲律賓比索，另外還要加收 10% 的服務費80php。 沒有熨斗，互聯網令人震驚，當它正常工作時，加載一個頁面需要近 10 分鐘。這裡的食物選擇很少，早餐很差，每人每天早餐費超過20美元。我們訂了早餐，發現他們的選擇是兩個煎蛋，旁邊還有一些沙拉。淋浴水壓太差，水溫也很低。外出一整天后，如果能洗個熱水澡就很幸運了。沒有健身房，房間的電話不能用。房間裡沒有迷你吧或風扇。我們只得到了 2 條浴巾，可以與任何要求的毛巾一起使用，需要幾個小時才能送到房間。浴室地板很不衛生，我們洗澡時都用拖鞋。沒有衣架或掛鉤來掛衣服，我們別無選擇，只能將它們掛在現有的家具上。電視上沒有餐桌或任何類型的串流服務。 今天我們遇到了另一起事件，我們的房間門無法從裡面打開，外面無法進入，電話無法使用，互聯網也無法連接，我們之前被困在房間裡超過 20 分鐘我們的敲擊聲引起了隔壁房間有人的注意，然後他們通知了接待處。 我的妻子在這個過程中出現了恐慌症，我們的住宿體驗非常糟糕。

We had the most incredible stay at Ahana, and would come back again in a heartbeat. All the staff were so incredibly welcoming and helpful throughout our stay - especially Niel - nothing was too much hassle. Ahana has been built so beautifully with great attention to detail; it feels like a little paradise with its gorgeous views, greenery, infinity pool, bar, and stunning rooms and bathrooms, and solid Wi-Fi. We had the best sleep at Ahana too with the coziest beds you just sink into. So relaxing. And the food!! SO delicious. We woke up every morning looking forward to our french toast and smoothies :) Getting there was no problem at all - they reached out to us to find out what time we need picking up (complementary) and also going back to the airport. This was a huge help as it was in a proper truck rather than a tricycle which is the only other way of getting around El Nido (other than by moped), which would not have been ideal with our luggage. I understand that the track to the resort may not be ideal for those who struggle to walk up the stairs with ease day-to-day. But if you can do that then you can get up the hill. We found it really easy to get to the main town of El Nido by arranging tricycles to pick us up and drop us off at the base of the hill whenever we needed - Ahana are also kind enough to take you up and down the hill free of charge if you cannot do the walk yourself. Although the resort isn’t in the centre of town, the pay-off for the peace, views and gorgeous apartments is more than worth it and makes the resort so luxurious. Again, we didn’t have any problems anyway with the location and by arranging tricycles we were free to do all the amazing activities El Nido has to offer and stay out as late as we wanted. The only con I can give Ahana is the bunnies out the front. They are not cared for properly at all given the teeny tiny size of their cage and absolutely nothing to stimulate them. I can’t imagine the suffering they are feeling. Sadly this is something more people need educating on. Ahana, please do feel free to reach out to me personally if you would like some help understanding what is best for bunnies so positive changes can be made - I am more than happy to help :) Thank you for the most magical stay that we will never forget - we really hope to come back again in the future!

Ahana Resort is exquisite. The resort is stunning, and you can tell that it’s been put together with a lot of love and thought. Niel radiates loveliness, in fact the whole team is wonderful and can accommodate anything you request. The food is scrumptious, the beds sumptuously soft, the activities that can be arranged via Niel plentiful, and you feel like you’re in a tranquil secret sanctuary despite only been 20 minutes from El Nido Proper. The Wi-Fi is also perfect (there isn’t even a password) which made contacting people and booking activities so much easier than at our last hotel. Everyone moaning about the location and the cost of transport via the resort lacks initiative. When in town I got the number of a tricycle driver and it was easy to arrange him picking us up from/dropping us off at the resort at any pre-arranged time (I’ve attached a photo which includes Mar’s number for this). The resort will drive you down the unfinished road from the resort to meet your tricycle (complementary), but we didn’t ever need this as walking up and down the unfinished road is easy if you’re able-bodied. The resort will also give you a complementary lift from the airport and back to it, which is so nice because their truck is luxurious compared to the tricycles (I can see why it would cost more). The only thing that I didn’t like at the resort were the rabbits at the entrance- their cage is too exposed to everything around them and they have no where to hide in it. The cage also has wire flooring which is unacceptable. Please get them a better cage- something big with at least one platform and spaces to hide (and definitely no wire flooring). Enrichment is needed too (toys). Thank you so much for a delicious stay- we really hope to come back one day!!!

Positive: - nice beautiful & clean room - view - breakfast Nevertheless, I will certainly not come back to this place nor will I recommend this place to anyone. The location is unfortunately really bad (quite secluded and no beach access) and the „resort“ (consists of 4 apartments, 1 pool and 1 tiny bar & restaurant) is not that great to stay there during the day. Water in the pool is Dirty, restaurant food is ok and there is a daily power shutdown from 12am - 2pm. Therefore you are somehow forced to leave the resort during the day to explore el Nido or other legitimate resorts. When leaving the resort it gets really frustrating. They’ll charge you 1,600 PHP for drop off & pick up from the center. But latest pick up is at 9:30pm. Consequently you won’t be able to explore the nightlife in el Nido. Tricycle is only partially an option since the resort is on a hill which is not reachable by tricycle. (The road is really steep and bad. Walking also no option since no lights and would take some time) Ahana offers a free pick up to get you from the road up to the hill but also latest at 9:30 - 10pm. For other destination such as Nacpan Beach they’ll charge you 4,000 PHP for drop off and pick up. Further we didn’t get off to a good start since we arrived at 11am at the resort. Our room was ready but we weren’t allowed to enter unless we pay an additional 1,500 PHP (not 100% sure regarding that amount but roughly 1,5k). Therefore we had to wait for 3 hours and we didn’t experience the customer service as forthcoming but rather had the feeling Ahana was taking advantage of their secluded location and used it to squeeze out more pesos from their guests. To sum it up this place is great for people who want to take pictures only and pretend to have a nice holiday on their social media. However, people who want to enjoy a stress-free and fun holiday, explore el Nido nightlife, relax at proper resorts or beaches, I would recommend to go for another place even for a considerable higher price. Furthermore, I’d also like to highlight that this place could potentially increase value of experience for their guests tremendously by simple measurements such as being more flexible for the pick up timings from the road to the hill (resort location) and increase customer service related to check in handling.